Solve complex technical questions or problems raised by customers via telephone or email.
Identify and analyze the technical issue of the customer by good listening and asking clear and concise questions.
Provide good customer service with the aid of high quality technical knowledge gained from the internal training and support systems.
Gather customer contact, documents and all relevant information into the system to insure a high level of service is delivered.
Keep up to date with all new developments in the technical area, networks and consumer electronics
Diploma on Electrical, Electronics and IT is required, Bachelor’s Degree is preferred.
Excellent communication skills both verbal and written in bilingual language and English.
Minimum 1 year of experience in customer service, six months or more experience in technical customer service role preferred.
Preferably with a completed ICT training.
Good problem solving & analytics skills
Good understanding of fundamental IT concepts and solutions.
Ability to communicate technical issues in non-technical terms.
A good understanding of the MS Office environment is essential.
Experience in Business-to-Consumer (B2C) or Business-to-Business (B2B) environment is beneficial.
A strong technical affinity.
Knowledge of network architecture is beneficial.
Highly organized and service oriented.
Planning & Organizing – Ability to multitask,plan and prioritize workload.
Proven demonstration of analytical and problem solving skills.
Perks & Benefits
- Employee equity
- Nearby public transport
- Regular team activities
- Work visa sponsorship
- Open culture
- Personal development opportunities