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Jobs in Malaysia   »   Jobs in kuala lumpur   »   Customer Service jobs   »   Helpdesk Mandarin Speaker (Electronic / Engineering)

Helpdesk Mandarin Speaker (Electronic / Engineering)

kuala lumpur

Responsibility

Solve complex technical questions or problems raised by customers via telephone or email.
Identify and analyze the technical issue of the customer by good listening and asking clear and concise questions.
Provide good customer service with the aid of high quality technical knowledge gained from the internal training and support systems.
Gather customer contact, documents and all relevant information into the system to insure a high level of service is delivered.
Keep up to date with all new developments in the technical area, networks and consumer electronics

Requirements

Diploma on Electrical, Electronics and IT is required, Bachelor’s Degree is preferred.
Excellent communication skills both verbal and written in bilingual language and English.
Minimum 1 year of experience in customer service, six months or more experience in technical customer service role preferred.
Preferably with a completed ICT training.
Good problem solving & analytics skills
Good understanding of fundamental IT concepts and solutions.
Ability to communicate technical issues in non-technical terms.
A good understanding of the MS Office environment is essential.
Experience in Business-to-Consumer (B2C) or Business-to-Business (B2B) environment is beneficial.
A strong technical affinity.
Knowledge of network architecture is beneficial.
Highly organized and service oriented.
Planning & Organizing – Ability to multitask,plan and prioritize workload.
Proven demonstration of analytical and problem solving skills.


Perks & Benefits

  • Employee equity
  • Nearby public transport
  • Regular team activities
  • Work visa sponsorship
  • Open culture
  • Personal development opportunities
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Company Overview

The SELLBYTEL Group is one of the world’s leading international outsourcing experts. And the diversity of our solutions is correspondingly large and individual. By providing innovation, the SELLBYTEL Group has been assisting clients in the fields of sales, service, support, human resources, training, healthcare and back office solutions throughout the world for more than 30 years. We not only work for global top brands, we live and breathe their products, services and solutions. Our success is based on the principles of transparency, efficiency and quality. These are the standards against which we are measured. Come and see for yourself: our outsourcing solutions reduce costs, improve economic success and uncover new potential.

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Company Summary
SELLBYTEL Services Malaysia Sdn Bhd
https://www.sellbytel.com/en/
501-1000 employees
Outsourcing/Offshoring
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