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Jobs in Malaysia   »   Jobs in Petaling Jaya   »   Quality Assurance / Control jobs   »   Web Watch Team Lead - Bilingual

Web Watch Team Lead - Bilingual

Petaling Jaya
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SUMMARY
The Web Watch Team Lead is responsible and accountable for running an efficient and high quality of work delivering team. You will be accomplishing department objectives by supervising staff; organizing, monitoring and optimizing work process.


RESPONSIBILITIES

  • Manage day to day performance, operations and output of team.
  • Work closely with stakeholders to manage and prioritize workload to ensure staffing capacity and bandwidth are being utilized effectively at all times.
  • Setting up and optimizing of staff KPI’s in line with overall business strategy and impact from Web Watchers team
  • Set up a delivery SLA process that can be disseminated to all stakeholders and adhered to.
  • Ensure regular reporting to relevant stakeholders as needed is carried out and of the highest accuracy and relevance to assist making the best possible decisions on the back of them.
  • Ensure the Brief to output flow is always at optimized levels to ensure greatest level of accuracy, output and staff management at all times.
  • Champion and Drive staffing development and growth within team.  Ensure employees adhere to company policies and legal regulations at all times;  Providing reports and activity updates to management on a regular basis

REQUIREMENTS

  • Must have excellent written and oral communication skills, in both English and Mandarin (Simplified Chinese).
  • Must have at least 1 year proven experience as supervisor or relevant role.
  • Excellent communication, interpersonal, and leadership skills with the ability to communicate effectively across departments.
  • Detail-oriented, well organized and able to adhere to deadlines.
  • Great organizational skills and an eye for detail.
  • Reliable, with high integrity and strong work ethic.
  • Good understanding of test methodologies, QA process and software release cycle.
  • Good analytical skills.

Perks & Benefits

  • Allowance (travel stipends, transportation, etc.)
  • Casual dress code
  • Regular team activities
  • Company trips
  • Medical insurance
  • Work visa sponsorship
  • Open culture
  • Personal development opportunities
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Company Overview

Plan C has been established as a diverse business entity. Current business interests include: Business Process Outsourcing - This includes support services for companies looking to outsource Contact Center Establishment and Management Human Resource services - Recruitment, Payroll and such IT Management & Services Plan C is led by a strong team of more than 14 years experience in setting up IT Management & Services, Contact Centers and Human Resource Management.

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Company Summary
Plan C ICT Sdn Bhd
http://www.planc.co
Call Center
Like Plan C ICT Sdn Bhd
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