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Jobs in Malaysia   »   Jobs in Petaling Jaya   »   Quality Assurance / Control jobs   »   Web Watch Team Lead - Bilingual

Web Watch Team Lead - Bilingual

Petaling Jaya

The Web Watch Team Lead is responsible and accountable for running an efficient and high quality of work delivering team. You will be accomplishing department objectives by supervising staff; organizing, monitoring and optimizing work process.


  • Manage day to day performance, operations and output of team.
  • Work closely with stakeholders to manage and prioritize workload to ensure staffing capacity and bandwidth are being utilized effectively at all times.
  • Setting up and optimizing of staff KPI’s in line with overall business strategy and impact from Web Watchers team
  • Set up a delivery SLA process that can be disseminated to all stakeholders and adhered to.
  • Ensure regular reporting to relevant stakeholders as needed is carried out and of the highest accuracy and relevance to assist making the best possible decisions on the back of them.
  • Ensure the Brief to output flow is always at optimized levels to ensure greatest level of accuracy, output and staff management at all times.
  • Champion and Drive staffing development and growth within team.  Ensure employees adhere to company policies and legal regulations at all times;  Providing reports and activity updates to management on a regular basis


  • Must have excellent written and oral communication skills, in both English and Mandarin (Simplified Chinese).
  • Must have at least 1 year proven experience as supervisor or relevant role.
  • Excellent communication, interpersonal, and leadership skills with the ability to communicate effectively across departments.
  • Detail-oriented, well organized and able to adhere to deadlines.
  • Great organizational skills and an eye for detail.
  • Reliable, with high integrity and strong work ethic.
  • Good understanding of test methodologies, QA process and software release cycle.
  • Good analytical skills.

Perks & Benefits

  • Allowance (travel stipends, transportation, etc.)
  • Casual dress code
  • Regular team activities
  • Company trips
  • Medical insurance
  • Work visa sponsorship
  • Open culture
  • Personal development opportunities
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Company Overview

Plan C has been established as a diverse business entity. Current business interests include: Business Process Outsourcing - This includes support services for companies looking to outsource Contact Center Establishment and Management Human Resource services - Recruitment, Payroll and such IT Management & Services Plan C is led by a strong team of more than 14 years experience in setting up IT Management & Services, Contact Centers and Human Resource Management.

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Company Summary
Plan C ICT Sdn Bhd
Call Center
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