- Minimum 2 years of working experience
- Be able to write & communicate in Bahasa & English
- Willingness to learn
- Resolve any sales related issues with customers/agents.
- Order and ensure effective delivery of goods to customers.
- Liaise with Shipping Agencies / Carriers / Lines for competitive rates and services.
- Correspond with shipping companies and Freight Forwarders regarding shipments.
- Assist in tracking shipments and providing alternative information. i.e follow up with customers for payments.
- Communicate effectively with customers in a professional and friendly manner.