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Jobs in Malaysia   »   Jobs in Kuala Lumpur   »   Information Technology jobs   »   Service Desk Analyst

Service Desk Analyst

Kuala Lumpur

Job Responsibilities:

  • An integral part of the Managed Services and as a Single point of contact team for all authorized external clients and internal IT users.
  • Responsible for first line troubleshooting for desktop, server, network, and cloud-related incidents.
  • The daily activity involves technical diagnosis and identifying issue then resolve technical problems via phone or using in-house desktop/network support tools
  • Handling hardware RMA and Contract Administration for vendor and principle.
  • Schedule Preventive Maintenance activity with the customer and internal engineer.
  • Case follow up with customer and engineer until closure.
  • Involve in integrated Service Desk Process and operational procedures improvement.
  • Cross train with internal and other department members to cultivate maximum support skill.
  • Communicate effectively to end-user customers as well as fellow IT team members.
  • Perform incident documentation and knowledge management documentation.
  • Maintain service asset and configuration management primarily focused on maintaining information about configuration items required to deliver an IT service, including their relationships and locations.

Job Requirements:

  • Bachelor’s degree in Computer Science / Information Technology or relevant field.
  • At least 1 – 2 year(s) experience in IT Network Operation capacity or/and good understanding in the IT support operation.
  • MS Office, Ticketing tool, Manage Engine, Technically strong on OSes, Database, Network, Security, Server, Desktop and etc.
  • ITIL Best Practice is preferred but optional.
  • Event/Incident Correlation and Resolution, Service Reporting and Shift Rotation.
  • Willing to work on shift (**Might require to work on shift). The work schedule will include weekends, holidays and night shift rotations to support the needs of a 24/7 operation.
  • Able to cope under pressure.
  • Proactive, independent and understand the pressures and demands of a fast-moving, complex System Integration environment.
  • Good interpersonal and effective communication skill.
  • Intermediate level technical services with little supervision from Supervisors, Team Leads or Technology Owners.
  • Fresh graduate with good learning attitudes is encouraged to apply
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Company Overview

Bridgenet is an Information and Technology Solutions Provider which was founded in 2003. we leverage different field of expertise to attend to our customers' needs and to assist and assure our customer in achieving their diverse goals. We provide full end-to-end service and we look forward to build mutually beneficial long-term partnerships. Bridgenet has grown and matured considerably since its establishment in 2003. While we still maintain our focus on computer supporting systems, at the same time, we continue to develop service programs to support customers in maintaining their infrastructure in the ever-developing IT era. We offer a vast range of products and services which are cost-wise, saving customers time and money. A team of certified engineers, as well as architects, are always available to provide you with the best solutions for your IT requirements. To ensure that we provide the highest level of customer care, we also provide procurement, configuration and support services. Bridgenet's partnerships with leading international companies also provide more comfort and confidence to our customers.

Why join us?

Welcome to Job and Career Opportunities at Bridgenet Solutions Sdn Bhd.

Our company is expanding and seeking motivated, result-oriented and enthusiastic individuals to become part of our team and enjoy the journey together. This is your opportunity to join our fast-paced Technology Company.

 

Benefit:

Medical

 

Working Hours:

Regular hours, Monday- Friday

Read more
Company Summary
Bridgenet Solutions Sdn Bhd
http://www.bridgenet-int.com/
51-100 employees
Information Technology
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