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Jobs in Malaysia   »   Jobs in Petaling Jaya   »   Information Technology jobs   »   IT Support Engineer

IT Support Engineer

Petaling Jaya
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  • University degree in Computer Science, IT or equivalent.
  • Independent, proactive working attitude, results-oriented, and a strong desire to succeed.
  • Excellent communication
  • Results-oriented & customer focused.
  • Strong self-starter with a proven track record of accomplishment.
  • Candidates should have own transport; possess valid driving license and passport.
  • Applicants should be Malaysian citizens or hold relevant residence status.
  • Minimum 3-4 years’ experience of supporting the following technologies:
  • Microsoft Solutions – Office 365, Active Directory, Exchange Server,
  • Virtualization – Vmware & HyperV
  • Backup Solution – Veritas, Veeam & Acronis
  • Advanced analytical and troubleshooting skill in enterprise level environments
  • Vendor management skills and strong understand of SLAs
  • Knowledge in Microsoft Solutions
  • Knowledge in Virtualization Solution (e.g VMware, Hyper-V)
  • MSCE / MCITP certification 

These are primary responsibilities, but not limited to:

  • Responsible for project assessment, customer requirement study, site survey, planning, design.
  • Prepare project plan based on estimated effort.
  • Maintain effective work relationship and work closely with entire team members.
  • Responsible for contact principal technical support team for any trouble shooting cases
  • Provide timely and courteous customer service to enhance customer satisfaction
  • Responsible for user guide and technical documentation
  • Manage and document system configurations
  • Responsible for POC preparation, installation & testing
  • Ensure timely delivery of project implementation & sign off
  • Maintain and improve technical knowledge base and skills.

Perks & Benefits

  • Commission and bonus
  • Allowance (travel stipends, transportation, etc.)
  • Medical insurance
  • Personal development opportunities
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Company Overview

FEDELIS SDN BHD (FEDELIS) was founded and registered in year 2009 to carry on the business of System Integrator Provider and rendering all Information Communication Technology (ICT) related services. Mission Statement Fedelis aims to be a boutique systems integrator focused on a number of niche and emerging ICT technologies where it can be a leader in its field.

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Company Summary
FEDELIS SDN BHD
http://fedelis.asia
Consulting (Business & Management)
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