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Jobs in Malaysia   »   Jobs in Kuala Lumpur   »   F&B / Tourism / Hospitality jobs   »   Restaurant Manager

Restaurant Manager

Kuala Lumpur, Kuala Lumpur, Federal Territory of Kuala Lumpur, MY

Job Responsibilities:

  • Manage daily Front of the House and Back of the House restaurant operations.
  • Provide superior service and maximize customer satisfaction.
  • Respond efficiently and accurately to customer complaints.
  • Constantly review product quality and research new vendors.
  • Organize and supervise shifts.
  • Appraise staff performance and provide feedback to improve productivity.
  • Determine future needs for goods, kitchen utensils, and cleaning products.
  • Ensure compliance with sanitation and safety regulations.
  • Oversee restaurant's good image and suggest ways to improve it.
  • Maintain operational costs and identify measures to cut waste.
  • Create detailed reports on weekly, monthly and annual revenues and expenses.
  • Promote the brand in the local community through word-of-mouth and restaurant events.
  • Recommend ways to reach a broader audience (e.g. discounts and social media ads).
  • Train new and current employees on proper customer service practices.
  • Apply policies and protocols that will maintain future restaurant operations.

Job Requirements:

  • Possess at least Diploma/Bachelor's Degree in Business Administration; Hospitality Management or Culinary Schooling is a plus.
  • Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role.
  • Proven customer service experience as a manager.
  • Extensive food and beverage (F&B) knowledge, with the ability to remember and recall ingredients and dishes to inform customers and wait for staff.
  • Strong knowledge of restaurant management software, like OpenTable and PeachWorks.
  • Excellent leadership, motivational and people skills.
  • Acute financial management skills.

Job Location
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
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Company Overview

The Social Group of Restaurants was established in 2001. It currently has 8 operating outlets that consist of 3 brands, including The Social Bar & Restaurant, El Meson Spanish restaurant and Ekkamai Bar & Thai Kitchen. The Social Bar & Restaurant started in 2001 and prides itself on exceptional food and personable, friendly service. While the everyday menu is above and beyond the typical neighbourhood hangout, you may also find in its offerings a good selection of set menus, happy hour promos, plus a creative menu offering fresh ideas that promises to keep up to trend. We can be found at Bangsar, Publika, Desa ParkCity and TREC. El Meson Situated right next to The Social at Bangsar, sister outlet El Meson was established in 2009 as a breakfast & brunch bar serving authentic Spanish food in a relaxed and casual setting. Today, as it reaches its 7th year, they remain exactly that. Its loyal followers like the unpretentious atmosphere, the friendly staff, the consistently good food and the vast selection of fine wines and cocktails offered at competitive prices. El Meson recently opened its second outlet in Desa ParkCity with daily breakfast available! Ekkamai Bar & Thai Kitchen Ekkamai weaves together modern, classic and contemporary to bring you the best of Thai fare with a splash of elegant sophistication. It is a result of years of travel, food tasting and experience in the food and beverage industry, culminating in 21st century dining at its best. Today we have two operating outlets, located at Batai Village and Publika. Why join us? We commit to a friendly and professional work environment. We provide medical benefit for our employees. We provide opportunities for career advancement within the company. We provide training to develop skill and knowledge among our employees.

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Company Summary
The Social Group
201-500 employees
Food & Beverage
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