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Jobs in Malaysia   »   Jobs in Bayan Lepas   »   Information Technology jobs   »   Technical Support Specialist

Technical Support Specialist

Bayan Lepas, Bayan Lepas, Penang, MY

Job Descriptions:

  • Resolves customers’ enquiries via telephone, email or chat sessions using technical product knowledge and interpersonal skills.
  • Responsible in supporting Corporate Services (CS) systems and applications including Factory Control Systems, Environmental Health and Safety, Factory Capacity and Construction, Site Ops etc.
  • Develop an understanding of multiple applications and platforms.
  • Responsible in supporting Warehouse and B2B systems and applications.
  • Ensuring no disruptions to the Supply Chain process from Customer Order to Shipment and Delivery.
  • Enabling and supporting Supply Chain Data Exchange between Internal Systems, SaaS Providers and External Trading Partners. This ranges from the Gateway, through Middleware Systems to SAP ERP System.
  • Diffuses upset customers. Fully documents customer interactions in real-time.
    Solves problems within defined quality standards using a basic understanding of products, solutions, and customer environments.


  • Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology, Engineering (Computer/ Telecommunication), Science & Technology or equivalent.
  • Will need to be on rotation shift (morning, noon & night shift)
  • Shift allowances given.
  • Require to work on Public Holiday if needs arise.
  • Fluent in English Language.
  • Applicants must be willing to work in Bayan Lepas.
  • Fresh graduates are encouraged to apply.
  • Full-Time position(s) available.

Perks & Benefits

  • Casual dress code
  • Medical insurance
  • Personal leave
✱   This job post has expired   ✱
Company Overview

Over the past decade, NCS has grown to be a strong player in outsourcing and recruitment. Our unique capabilities, which focus on talents development, create a wide range of available resources in Engineering, Information Technology, as well as non-technical BPO. We pride ourselves in delivering an unparalleled level of customer service, to both, our client managers and to our contractors. Our services range from Application Development, Outsourcing, Service Maintenance to Consultation. These services are flexible, scalable and precisely orchestrated to meet our client’s needs. Through NCS’s comprehensive services, we provide a stable business platform for our customers, thus enabling them to focus on their core competencies.

No other company is able to provide the full suite of professional services, which combines quality people with an unprecedented level of service. NCS staffs comprise of highly qualified consultants, with hands-on experience and specialties. We are dedicated to provide full-fledged Business & IT consultation, technical specialties, resource training, and development. NCS personnel are recognized for their professional consulting expertise and result-oriented approach in meeting customers' business objectives. We adapt to modern and latest resources management systems, aligning towards ISO standard for quality assurance in our services. Within NCS Global Technology and its own subsidiaries, together with our strategic technology partners, we ensure the full success of our client and the company.

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Company Summary
NCS Global Technology Sdn Bhd
201-500 employees
Human Resources Management
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