Customer Service Clerk Job Duties:
- Provides information to customers by verifying understanding of request; answering questions; offering assistance.
- Initiates service by recording requests; forwarding to dispatching.
- Collects returned good and upload to systems.
- Resolves customer complain by identifying the problem; explaining procedures; forwarding required adjustments.
- Improves quality results by evaluating processes; recommending changes.
- Updates job knowledge by participating in educational opportunities.
- Accomplishes customer service and organization mission by completing related results as needed.
- Require fluent in Chinese as this is for Taobou e-commerce
Perks & Benefits
- Free parking
- Medical Leave
- Medical insurance
- Personal leave