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Jobs in Malaysia   »   Jobs in Shah Alam   »   Customer Service jobs   »   Customer Service E-Commerce

Customer Service E-Commerce

Bukit Jelutong


  • Responsible to attend customer inquiries via calls and emails.
  • To coordinate, track, and follow up customers' order and delivery.
  • Explain our products and services to customers.
  • Handle and resolve customer complaints (E.g. product replacement, refund, overcharge, and etc.)
  • Ensure customer receive efficient and courteous service.
  • Identify and handle customer inquiries completely and accurately to the satisfaction of the customers.
  • Establish and maintain good relationships with customers
  • Analyse complaint data and provide feedback to the effeciency of the customer service process.
  • Adhere strictly to the contact center standards and guidelines.
  • Able to work in operation schedule hours.


  • Candidate must possess at least a Professional Certificate, Diploma, Advanced Diploma,
    Bachelor's Degree in any field.
  • Understanding of e-commerce and retail business.
  • Familiar with social media features (Facebook, Instagram, etc.)
  • At least 1 year working experience required
  • Computer literate and able to speak and write fluently English, Bahasa Malaysia or somelocal dialects.
  • Independent and ability to work as team.
  • Good Customer Service Orientation.
  • Able to work in a fast-paced and volatile environment and team player.

Perks & Benefits

  • Commission and bonus
  • Casual dress code
  • Open culture
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Company Overview

Trendcell Sdn Bhd, a dynamic retail company is now open for employment opportunities. In line with our expansion plans, we invite passionate, energetic, highly motivated and dynamic candidate to join our team. Now is your chance to join us for an exciting and promising career! Why join us? Jaya Grocer, being a dynamically growing organisation - is on the look out for dynamic and highly motivated individuals who believe they can contribute and grow with the organisation. Benefits: Attractive remuneration package. Broad career advancement for future. EPF & SOCSO Medical reimbursement for employee.

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Company Summary
Trendcell Sdn Bhd
1001+ employees
Retail / Merchandise
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