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Jobs in Malaysia   »   Jobs in Bandar Penawar   »   Human Resources jobs   »   Training Manager

Training Manager

Desaru

JOB SUMMARY

 

Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization’s mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.

 

CANDIDATE PROFILE

Education and Experience

2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer.

OR

4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.

 

CORE WORK ACTIVITIES

Administering Employee Training Programs

Promotes and informs employees about all training programs.

Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.

Helps employees identify specific behaviors that will contribute to service excellence.

Ensures employees receive on-going training to understand guest expectations.

Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.

Meets with training cadre on a regular basis to support training efforts.

Observes service behaviors of employees and provides feedback to individuals and/or managers.

 

Evaluating Training Programs Effectiveness

Monitors enrollment and attendance at training classes.

Meets regularly with participants to assess progress and address concerns.

Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.

Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.

Measures transfer of learning from training courses to the operation.

Ensures adult learning principles are incorporated into training programs.

 

Developing Training Program Plans and Budgets

Ensures all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision.

Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.

Makes any necessary adjustments to training methodology and/or re-trains as appropriate.

Aligns current training and development programs to effectively impact key business indicators.

Establishes guidelines so employees understand expectations and parameters.

Develops specific training to improve service performance.

Drives brand values and philosophy in all training and development activities.

Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

 

Managing Training Budgets

Participates in the development of the Training budget as required.

Manages budget in alignment with Human Resources and property financial goals.

Manages department controllable expenses to achieve or exceed budgeted goals.

Utilizes P-card if appropriate to control and monitor departmental expenditures.


Perks & Benefits

  • Employee equity
  • Allowance (travel stipends, transportation, etc.)
  • Regular team activities
  • Medical insurance
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Company Overview

Desaru Coast is a premium integrated destination resort and one of Malaysia’s most anticipated new tourism developments creating a unique blend of globally renowned resorts and villas, a riverside dining haven, a conference center, two designer championship golf courses and a fun filled adventure waterpark.

Conveniently located in the hub of Desaru Coast, the 275 room The Westin Desaru Coast Resort brings forth an internationally recognized full service experience to this unique beachfront location. Our location on the southern tip of the Malay Peninsula means we are easily accessible from all parts of Malaysia via the Senai International Airport. As a part of a large scale integrated complex, featuring a myriad of leisure and conference facilities, our resort is a versatile coastal destination where people can connect to relax, energize and create happy memories.

Let us take care of you with a selection of restaurants and bars; Business center, Westin Kids Club, Spa, lobby internet services and a full range of concierge services. To supplement our 190 sq.mt of meeting spaces, our fully integrated resort provides access to a convention center with more than 909 sq.mt of meeting and banquet space that can be transformed for an event of any size.

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Company Summary
Desaru Corniche Hotel Sdn Bhd
westin.com/desaru
201-500 employees
Hotel / Hospitality
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