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Jobs in Malaysia   »   Jobs in Kuala Lumpur   »   Customer Service jobs   »   Online Customer Service (Live Chat)

Online Customer Service (Live Chat)

Kuala Lumpur
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岗位需求

  1. 优选具有客户服务经验或同等学历的候选人
  2. 耐心细致,有团队协作精神,性格开朗,抗压能力佳
  3. 候选人必须至少拥有SPM /文凭,任何领域
  4. 所需技能:Microsoft Window
  5. 五天制,轮班
  6. 语言:需通晓中文及具备优秀的写作能力
  7. 年龄介于18岁至30岁

岗位职责

  1. 负责客户网络在线浅层咨询与答疑,针对客户咨询需求,提供有效解决方案
  2. 在线获取客户需求与客户基本信息并记录客户需求
  3. 通过咨询与方案提供,提升服务质量,提升客户对公司整体信誉度
  4. 负责首次咨询客户资源的分配,及时准确分配至顾问跟进同时反馈客户需求
  5. 负责顾问跟进回访效果的监控并随时提醒跟进
  6. 在线客服:(休息时间30分钟,由部门主管视业务需求随时调整)

早班:08:00 – 16:00(无津贴)

中班:16:00 – 00:00(可享RM10/天的津贴)

晚班:00:00 – 08:00(可享RM20/天的津贴)


之后转去公司的福利:

  1. 服务未满2年者,每年可享10天年假
  2. 服务未满2年者,每年可享14天病假
  3. 每年度医药津贴
  4. 公司成立图书库, 可以免费借阅, 或是购书, 希望员工借此提升自我
  5. 公司额外提供团结费给员工
  6. 季度与年终奖金
  7. 提供生日,中秋节,劳动节各类节日礼品或礼金
  8. 在新年除夕/年初一/年初二值班的人员可享有双倍薪资
  9. 全勤奖金
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Company Overview

Guaranteeing a comfortable yet competitive workplace where success is our main goal without undermining consumer’s satisfaction. Upholding our slogan of 'Having a good fun time, while achieving your dreams', we would like to ensure that we are able to share this integral culture with the world. In our company, 'Attitude' is of the utmost importance, second on the list comes 'Energy', put these two together and you have the combined result of which is the foundation and root of our company, which also means that this will be our staff's core value throughout employment.

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Company Summary
Elite Training Centre Sdn Bhd
http://www.etc.edu.my/
11-25 employees
Education