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Jobs in Malaysia   »   Jobs in Kuala Lumpur   »   Customer Service jobs   »   Customer Service Executive

Customer Service Executive

Kuala Lumpur

Job Responsibilities :

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels - acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing and keeping track of applications and/or requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues to solve issues.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.

Job Requirements :

  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers and handphone apps for communication.
  • Able to communicate in Bahasa; the ability to communicate in English and Chinese is a plus.
  • Experience working with customer support is a plus.
  • Willing to learn and fast to adapt to new challenges.

Perks & Benefits

  • Central location
  • Casual dress code
  • Personal development opportunities
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Company Overview

Company Description :

MEGAMAN ELECTRONIC & LIGHTING (M) SDN BHD

Established in Germany since 1994, MEGAMAN® is a successful global brand – a leading designer, manufacturer and distributor of innovative, eco-friendly, energy saving lamps using Compact Fluorescent Lamp (CFL) and Light Emitting Diode (LED) technology.

MEGAMAN® Malaysia (MMY) leads the market in providing the best energy-efficient and environment-friendly lighting solutions using LED and CFL recognized by the Malaysia Green Council.

Over the years, MMY has built up a premium branding in Malaysia implementing award-winning sustainable energy saving projects for clients across the Hospitality, Commercial Residential & Institutional Sectors

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Company Summary
Megaman Electronic & Lighting (M) Sdn Bhd
http://www.megaman.cc
26-50 employees
Electrical & Electronics
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