Job Responsibilities :
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels - acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing and keeping track of applications and/or requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues to solve issues.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
Job Requirements :
- SPM or STPM.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers and handphone apps for communication.
- Able to communicate in Bahasa; the ability to communicate in English and Chinese is a plus.
- Experience working with customer support is a plus.
- Willing to learn and fast to adapt to new challenges.
- Willing to work OT during big events like 11.11.
- 2 Full-time vacancy available for this position.
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