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Jobs in Malaysia   »   Jobs in Kulai   »   Customer Service jobs   »   Customer Service Executive

Customer Service Executive

Kota Kemuning

Job Responsibilities :

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels - acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing and keeping track of applications and/or requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues to solve issues.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.

Job Requirements :

  • SPM or STPM.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers and handphone apps for communication.
  • Able to communicate in Bahasa; the ability to communicate in English and Chinese is a plus.
  • Experience working with customer support is a plus.
  • Willing to learn and fast to adapt to new challenges.
  • Willing to work OT during big events like 11.11.
  • 2 Full-time vacancy available for this position.
✱   This job post has expired   ✱

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Company Overview

Company profile:


Rurutiki Sdn Bhd is an e-distributor for Nestle Malaysia, carrying on-board full range Nestle products. This company started on the 1st of August in year 2016, and has been growing rapidly with the booming of the e-commerce industry in Malaysia.
In Malaysia, Rurutiki Sdn Bhd is the only appointed company to manage and operate Nestle Official Store on all e-commerce marketplace platforms - Lazada, 11Street, Shopee, Qoo10.MY, Lelong.my, Astro GoShop and PGMall.

Background of the Rurutiki Sdn Bhd:


Rurutiki Sdn Bhd is a subsidiary company of Kwong Soon Cheong (Kulai) Sdn Bhd, who has been working with Nestle Malaysia in the general trade for the past 80 years.
This company focuses to serve various customers/companies that are involve in the e-commerce arena.

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Company Summary
Rurutiki Sdn Bhd
Consumer Products / FMCG
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