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Jobs in Malaysia   »   Jobs in Kulai   »   Customer Service jobs   »   Customer Service Manager

Customer Service Manager

Kota Kemuning

Job Responsibilities :

  • Develop and implement customer service policies and procedures.
  • Define and communicate customer service standards.
  • Review and assess customer service contracts.
  • Oversee the achievement, service levels and standards.
  • Direct the daily operations of the customer service team.
  • Plan, prioritize and delegate work tasks to ensure proper functioning of the department.
  • Review customer complaints and track customer complaint resolution.
  • Handle complex and escalated customer service issues.
  • Analyze relevant data to determine customer service outputs.
  • Identify and implement strategies to improve quality of service, productivity, and profitability.
  • Liaise with company management to support and implement growth strategies.
  • Co-ordinate and manage customer service projects and initiatives.
  • Evaluate and performance manage - identify and address staff training and coaching needs.

Job Requirements :

  • Any bachelor's degree + at least 2 years of customer service experience.
  • In-depth knowledge of customer service principles and practices.
  • Possess knowledge of customer service software, databases, and CRM tools.
  • Able to communicate in Bahasa; the ability to communicate in English and Chinese is a plus.
  • Proficiency in MS Office applications.
  • Willing to learn and fast to adapt to new challenges.
  • Willing to work OT during big events like 11.11.
  • 1 Full-time vacancy available for this position.
✱   This job post has expired   ✱

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Company Overview

Company profile:

Rurutiki Sdn Bhd is an e-distributor for Nestle Malaysia, carrying on-board full range Nestle products. This company started on the 1st of August in year 2016, and has been growing rapidly with the booming of the e-commerce industry in Malaysia.
In Malaysia, Rurutiki Sdn Bhd is the only appointed company to manage and operate Nestle Official Store on all e-commerce marketplace platforms - Lazada, 11Street, Shopee, Qoo10.MY,, Astro GoShop and PGMall.

Background of the Rurutiki Sdn Bhd:

Rurutiki Sdn Bhd is a subsidiary company of Kwong Soon Cheong (Kulai) Sdn Bhd, who has been working with Nestle Malaysia in the general trade for the past 80 years.
This company focuses to serve various customers/companies that are involve in the e-commerce arena.

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Company Summary
Rurutiki Sdn Bhd
Consumer Products / FMCG
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