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Jobs in Malaysia   »   Jobs in Cyberjaya   »   Information Technology jobs   »   IT Support Lead - Shared Services (Contract)

IT Support Lead - Shared Services (Contract)


*Drive Technology Cost Efficiency

  • Serve as a single point of contact for IT budget matters in region
  • Provide IT spend clarity to business stakeholders
  • Ensure existing cost save strategies are maintained and optimized
  • Seek out new opportunities to reduce the overall cost of technology, partnering proactively with the broader IT organization and business
  • Look for ‘outside the box’ solutions to reduce expenditure
  • Provide Fit for Purpose Technology Solutions
  • Manage overall structure, planning, scoping, analysis and execution of assigned technology projects. Drive project and program execution to ensure that anticipated benefits to the business are realized
  • Ensure constant alignment to business requirements and expectations, and propose suitable technology solutions
  • Serve as business advocate vis-à-vis Technology Services in the infrastructure space, and with Dev teams in the applications space
  • Promote modern technology solutions and proactively support business transformation initiatives
  • Align with the IT Application Delivery team in relation to core Workforce Performance Management services; serve as an APAC extension to the team, providing technology support, oversight and consultancy
  • Align with the IT Automation team in relation to automation, robotics and AI opportunities; serve as an APAC extension to the team, providing technology support, oversight and consultancy
  • Partner with the broader IT organization to develop appropriate standards and controls around robotic implementations to avoid downstream issues
  • Knowledge of Workforce Performance Management products (e.g. NICE and Verint) is beneficial

*Optimize Operational Stability

  • Stay in lockstep with regional business leadership to triage developing and unplanned technology disruptions
  • Serve as a point of escalation for long running customer technology issues
  • Oversee change management, providing the business with clarity on impact and scheduling
  • Minimize disconnects between IT organization actions and business priorities
  • Work collaboratively with IT peers in North America and Europe to create optimal strategies in global context
  • Ensure technology enhances ability to meet SLAs and so minimize financial, regulatory and reputational risk
  • Proactively identify risks and report them to business leadership
  • Partner with Technology Services in the IT infrastructure space and with applicable Dev teams in the application space
  • Expand the scope of the role to provide greater focus on application support for Shared Services teams


Interested candidate may drop in your cv to :


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Company Overview
Agensi Pekerjaan ASK Resources Sdn Bhd Our Company is powered by a team of experienced consultants from various fields/expertise to fulfill our clients' hiring needs, from junior employees at entry level to senior top management positions.
Vision: To be the best and preferred staffing service provider for trusted strategic partners in hiring both local and international industries.
Mission: To deliver relevant, reliable and cost-effective services.
Values: Integrity, Professionalism and Dependability.
We serve as a one-stop centre for all human resource ("HR") solutions, recruitment & staffing and HR outsourcing. Our principal fields of activities are:
- Permanent Placements
- Executive, Management, Professional Search services
- Contract and temporary staffing (Outsourcing Placement)
- Events & Exhibition Staffing
- Payroll outsourcing services
Our client(s), one of the established company is currently seeking for suitable candidates to fill the below position(s).
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Company Summary
ASK Resources
26-50 employees
Human Resources Management
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