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Jobs in Malaysia   »   Jobs in Selangor   »   Customer Service jobs   »   Assistant Technical Service Manager

Assistant Technical Service Manager

Selangor

Responsibilities:

  • Optimise customer service experience, create engaged customers and facilitate organic growth.
  • Take ownership of customers issues and follow problems through to resolution.
  • Establish a clear mission and initiate strategies focused towards that mission.
  • Set-up service procedures, policies and standards.
  • Keep accurate records and document customer service actions and discussions.
  • Analyse statistics and compile accurate reports.
  • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.
  • Keep in touch of industry's developments and apply best practices to areas of improvement.
  • Maintain resources and utilise assets to achieve qualitative and quantitative targets.
  • Adhere to and manage the approved budget.
  • Maintain an orderly workflow according to priorities.

 

Requirements:

  • Proven working experience as a customer service manager, retail manager or assistant manager.
  • Experience in providing customer service support.
  • Exemplary knowledge of management methods and techniques.
  • Excel in English.
  • Working knowledge of customer service software, databases and tools.
  • Awareness of industry's latest technology trends and applications.
  • Ability to think strategically and to lead.
  • Excellent client-facing and communication skills.
  • Advanced troubleshooting and multi-tasking skills.
  • Customer service orientation.
  • Possess at least a Bachelor's Degree in Business Administration or related field.

Perks & Benefits

  • Medical insurance
  • Personal leave
  • Personal development opportunities
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Company Overview

Our corporate philosophies are embedded in our customer oriented management and operations; providing excellence in our products and services; continuous efforts to expand our existing market and create new markets; enhancement of research and development on a long range perspective; commitment to care for end users through providing even better service after sale; pursuit of further globalization of Yamaha's business; fostering positive growth through diversification. Yamaha's very basic corporate objective is reflected in everything that it does, which is to contribute to the enrichment of the quality of lives for people around the world.

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Company Summary
Yamaha Music (Malaysia) Sdn Bhd
https://my.yamaha.com/index.html
Education
Yamaha Music (Malaysia) Sdn Bhd