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Jobs in Malaysia   »   Jobs in Semenyih   »   Customer Service jobs   »   Customer Relationship Executive / Manager

Customer Relationship Executive / Manager

Semenyih
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Responsibilities:

  • Manage and maintain excellent customer relationship by providing prompt support to all customer enquiries.
  • Resolve all customer enquiries in a professional and timely manner.
  • Have the ability to select the best solution to keep customers satisfied with methodological problem solving skills.
  • Record all refunds and report suspicious activities or customers to manager.
  • Report all issues promptly to manager.

 

Requirements:

  • Possesses at least Diploma, Advanced/Higher/Graduate Diploma or equivalent.
  • Fresh grads are encouraged to apply.
  • Experienced candidates will have an advantage.
  • Skill(s): Knowledge and application of excellent customer service principles and practices, reporting and computer skills.
  • Required languages: Fluency in spoken and written English and Chinese is a must as this role requires constant communication with global customers.
  • Excellent interpersonal and communication skills.
  • Able to work independently.

Perks & Benefits

  • Commission and yearly bonus
  • Allowance (travel stipends, transportation, etc.)
  • Medical insurance
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Company Overview

Dong Foong Manufacturing Sdn Bhd was founded in the year 2005. As part of DF Healthcare Group of Companies, Dong Foong Manufacturing Sdn Bhd focuses in providing OEM manufacturing services for our clients. Our production line is specialised in the production of traditional herbal capsules, herbal teabags and functional foods. At Dong Foong Manufacturing, we offer manufacturing services from product innovation, product formulation, raw material sourcing, product packing and labelling. We also provided services on regulatory affairs which includes registration for MAL number, Jakim halal certification and food classification.

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Company Summary
Dong Foong Manufacturing Sdn Bhd
http://www.dongfoong.com
Manufacturing / Production
Dong Foong Manufacturing Sdn Bhd