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Jobs in Malaysia   »   Jobs in Petaling Jaya   »   Engineering jobs   »   Software Support Engineer (Fresh-graduate Encourage to Apply)

Software Support Engineer (Fresh-graduate Encourage to Apply)

Petaling Jaya

Job Highlights:

  • You will be given the opportunity to participate in full ERP implementation and support, including some customization work.
  • We focus on innovation, quality of work, completeness and deliverables. Therefore we are flexible in a lot of other things such as office hour start from 9:30 am, giving you more time to get to the office during the early morning traffic jam, besides being a 5-day work week.
  • We offer full-time employment with fixed monthly salary, monthly KPI incentive, monthly allowance, car loan, in-patient medical insurance coverage, and year-end performance bonus and salary adjustment based on job performance. 
  • And you can enjoy all the snacks and beverages you want in the office.

Job Responsibilities:

  • Conduct user requirement gathering and documentation, software installation and setup, training and eventually production support of application software such as ERP and various in-house software applications.
  • Participate in system design, maybe some development, testing, deployment and support of applications.
  • Provide on-site technical support, post-sales services and solution training.
  • Coordinate and load new software releases and patches.
  • Handle software testing prior to release to production.
  • Conduct data extraction using SQL queries, as and when required
  • Do reporting customization work using Crystal Reporting Tool.
  • Does problem determination and investigation on reported problems.
  • Manage customer support communications and expectations until case closure.

Job Requirements:

  • Diploma or Bachelor’s Degree in Computer Science / Information Technology or equivalent.
  • Fresh graduate are encourage to apply. Those with some working experience in IT support would be an added advantage.
  • Some working experience in RDBMS such as MS SQL and MySQL.
  • Basic skills or some experience using Crystal Reporting tools.
  • Basic experience or knowledge on.Net or PHP would be an advantage.
  • Those with some ERP or accounting experience or knowledge would be an added advantage.
  • Be a good communicator, team player and have a good working attitude.
  • Possess of strong analytical, problem-solving skills & innovative thinking.
  • Effective verbal and good written communication skills in English. Able to verbally communicate in Mandarin would be preferred. 
  • Must be able to travel to client location to conduct work - anywhere in Malaysia, when required.

Job Benefits :

  • Working from Monday to Friday, 9:30 am to 6:30 pm.
  • Annual leaves: 14 to 18 days per annum.
  • Lucrative remuneration package – salary, allowance, incentives, bonus.
  • Personal in-patient medical insurance coverage.
  • Casual, friendly and open working environment in a young and dynamic team.
  • Casual dress codes.
  • Free flow of snacks and beverages.

How to apply :

  • Interested applicants are invited to submit your resume and a passport-sized photograph to
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Company Overview

Ascentrio Sdn Bhd, an IT software & services company, was founded in 2004 to provide software development services; data analytics; IT product offerings and IT outsourcing services to customers in the banking & insurance, manufacturing & retail and even NGO sectors in Malaysia. We are a flexible small outfit of less than 50 people that are very fluid tailoring to client’ needs using various technologies that are suitable for the project, and not limited to just PHP, Java and .Net, for both web-based desktop and mobile solutions.

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Company Summary
26-50 employees
Computer / IT (Software)