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Jobs in Malaysia   »   Jobs in Johor Bahru   »   Customer Service jobs   »   Customer Business Manager

Customer Business Manager

Johor Bahru


  • Principal customer interface on all deliverables between SRX and its customers. Build strong customer relationships and promote new business opportunities. 
  • Preparation of quotations for new products and periodic re-pricing. Maintain overall customer profitability through regular monitoring of product costs and inventory levels. 
  • Preparation of monthly KBI (Key Business Indicator) reports and review with customers. Engage in bi-annual business reviews with customers.
  • Manage new product introduction and coordinate with operational team on implementation and transition to regular production.
  • Interact daily with all inter-departmental functions focusing on meeting SRX’s commitments to customers.


  • Candidate must possess at least a Degree in Business or Financial Management.
  • Minimum 5 years commercial experience with project management or cost analyst background
  • Experience in Project Management
  • Knowledge in Product Costing (margin study and maintenance)
  • Knowledge in Inventory Management
  • PPV Management skills
  • Excellent command of English
  • Good proven track record of customer relationship management

Personal Attributes

  • Result oriented with strong analytical and leadership skills
  • Excellent communication skills, lateral, forward thinker
  • Ability to work both independently and in a team environment
  • Able to work under pressure and prioritise deadlines

Perks & Benefits

  • Regular team activities
  • Medical insurance
  • Personal leave
  • Open culture
  • Personal development opportunities
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Company Overview

ABOUT US Our business has been in operation for almost 25 years. With more than 23,000 square metres of electronic manufacturing facilities in Australia and Malaysia, SRX is able to provide a wide range of Electronic Manufacturing Services (EMS) in diverse markets. These markets include medical, industrial, defence, communications and automotive. In addition to electronic manufacturing, SRX offers a range of end-to-end related specialist services including system integration, mechanical assembly, test and prototyping, remedial maintenance and repairs, warehousing and distribution. SRX works with like-minded companies who see the benefit in choosing to outsource their electronic manufacturing operations to improve profitability and flexibility.

As your EMS provider, we can help to free your resources to focus on your core competency - developing, promoting and selling your products. SRX can offer you: Engineering design support / testing Security of designs and components Complete supply chain management Scaled electronic manufacturing Component fabrication through to turnkey assembly Service and electronic repairs Original Equipment Manufacturers (OEM) can partner with a single Electronics Manufacturing Services (EMS) provider, such as SRX, to create innovative, custom-made electronic products for technology markets. We are looking for suitably qualified candidates to join us. 

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Company Summary
SRX Global (Malaysia) Sdn Bhd
Manufacturing / Production
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