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Jobs in Malaysia   »   Jobs in Kuala Lumpur,Selangor   »   Accounting / Auditing jobs   »   Customer Service

Customer Service

Kuala Lumpur,Selangor

Responsibilities:

  • Optimise customer service experience, create engaged customers and facilitate organic growth.
  • Take ownership of customers issues and follow problems through to resolution.
  • Establish a clear mission and initiate strategies focused towards that mission.
  • Set-up service procedures, policies and standards.
  • Keep accurate records and document customer service actions and discussions.
  • Analyse statistics and compile accurate reports.
  • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.
  • Keep in touch of industry's developments and apply best practices to areas of improvement.
  • Maintain resources and utilise assets to achieve qualitative and quantitative targets.
  • Adhere to and manage the approved budget.
  • Maintain an orderly workflow according to priorities.

 

Requirements:

  • Proven working experience as a customer service manager, retail manager or assistant manager.
  • Experience in providing customer service support.
  • Exemplary knowledge of management methods and techniques.
  • Excel in English.
  • Working knowledge of customer service software, databases and tools.
  • Awareness of industry's latest technology trends and applications.
  • Ability to think strategically and to lead.
  • Excellent client-facing and communication skills.
  • Advanced troubleshooting and multi-tasking skills.
  • Customer service orientation.
  • Possess at least a Bachelor's Degree in Business Administration or related field.
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Company Overview

Jobstore is the biggest job distribution and job search platform with a broad presence in Malaysia, Australia, Hong Kong, Singapore, the Philippines, and Indonesia.


It is currently one of the fastest growing job portals in the Asia Pacific region — recognized with multiple awards such as Top 100 Private Technology Company, Top 10 Consumer Cloud Application, etc. Having more than 20,000 top firms and a growing number of career opportunities on board, Jobstore connects the right people with the right jobs, serving tens of thousands of employers of all sizes and industries.


Furthermore, our social networking search technology is capable of tracking users' online behavior, thus ensuring that jobseekers are presented with the most recent and relevant jobs from their search.


Jobstore has also streamlined the hiring process radically, making it much more organized and efficient. With just one submission, employers and recruiters are able to advertise jobs on multiple job sites, classified ads and social network sites. We also integrate a state-of-the-art application tracking system that will help your recruitment team work more efficiently.


Trusted by 8 million users, we refuse to settle and will continue to explore new frontiers across all emerging online channels. We strive to gain new insights and understanding of the job market so that we will help not only employers to fill their vacancies, but also help jobseekers to land the jobs that match their true potential.


We believe everyone can, and should love his or her job. And Jobstore is where you'll find your calling.

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Company Summary
Jobstore - Test
www.jobstore.com
51-100 employees
Human Resources Management