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Jobs in Malaysia   »   Jobs in Selangor   »   Customer Service jobs   »   Customer Care Executive

Customer Care Executive

Selangor

Responsibilities:

  • Optimise customer service experience, create engaged customers and facilitate organic growth.
  • Develop and manage a customer service department with subordinates
  • Providing help and advice to customers using your organisation's products or services
  • communicating courteously with customers by telephone, email, letter and face to face
  • investigating and solving customer's problems, which may be complex or long-standing problem that have been passed on by customer service assistants
  • handling customer complaints or any major incidents, such as security issue or a customer being taken ill
  • keeping accurate repports or discussions or correspondence with customers
  • Analysing statistics or other data to determine the level of customer service your organisation is providing
  • Producing written information for customers, often involving use of computer packages/software
  • Writing reports analysing the customer service that your organisation provides
  • Developing feedback or complaints procedures for customers to use
  • Developing customer service prcedures, policies and standards for your organisation or department
  • Leading or supervising a team of customer service staff
  • Learning about your organisation's products or services and keeping up to date with changes

Requirements:

  • Experience in providing customer service support.
  • Exemplary knowledge of management methods and techniques.
  • Proficient in English and Malay
  • Working knowledge of customer service software, databases and tools.
  • Awareness of industry's latest technology trends and applications.
  • Ability to think strategically and to lead.
  • Excellent client-facing and communication skills.
  • Advanced troubleshooting and multi-tasking skills.
  • Customer service orientation.
  • Possess at least a Bachelor's Degree in Business Administration or related field.

Perks & Benefits

  • Smart Casual dress code
  • Personal leave
  • Open culture
  • Personal development opportunities
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Company Overview

Rinnai (Malaysia) Sdn Bhd is established Japanese Company that specializes in kitchen appliances, water heater, equipment for commercial use and air-conditioning units using Gas (Gas Heat Pump).

Read more
Company Summary
Rinnai (Malaysia) Sdn Bhd
https://www.rinnai.com.my/
Manufacturing / Production
Rinnai (Malaysia) Sdn Bhd