Position Purpose:
To review business processes in order to gain a complete understanding of current procedures, identify improvements, document those processes, and connect business people to technical teams.
Key Role:
- Create designs for technical solutions to resolve business problems and tryout components of new systems for efficiency
- Reach out to clients and project leaders in the course of work in order to identify and evaluate user and business requirements
- Ensure clean and accurate documentation that may include aspects such as business requirements, client requirements, and technical specifications, and write findings in form of reports
- Ensure that all documents are safely kept and accessible for future reference
- Assist with new releases, and approve all User Acceptance Testing
- Oversee implementation of a new system including data migration
- Facilitate professional and constant communication with overall users on the status of production problems that might arise and inform them about ways of resolving issues
- Collaborate with the development team to build the design and specification of the permanent fix
- Communicate the cost (if any) and timeline with the customer and follow through to ensure timely delivery
- Upsell and build value for customers by proposing new features or services
Requirement:
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College or University degree in IT/Business or a related discipline.
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Strong skills in working with relational database.
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Strong skills and ability to troubleshoot issues quickly, and find solutions to solving them independently in a timely manner.
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Great knowledge of IT processes and willingness to constantly update knowledge.
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Ability to multi-task, working on more than one issue simultaneously.
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Able to carry out tasks with little or no supervision.
- Fresh graduates are encouraged to apply.
Perks & Benefits
- Nearby public transport
- Central location
- Casual dress code
- Free snacks / Happy hours
- Regular team activities
- Personal leave
- Open culture
- Personal development opportunities
