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Jobs in Malaysia   »   Jobs in Subang Jaya   »   Customer Service jobs   »   Customer Service Officer

Customer Service Officer

Subang Jaya

JOB DESCRIPTION:

To consistently provide quality and value-added services to visitors/ guests of the shopping centre in gracious, attentive, courteous and service-oriented manner which include the following:-

  • Assist in promotional activities such as Gift Redemptions, contests and follow-through necessary actions
  • Administer redemptions and rewards for promotions in shopping mall
  • Maintain daily checklist and inventory of facilities such as baby strollers, wheelchairs, etc
  • Handle lost and found cases
  • Assist in setting up for events/ functions
  • Escort VIPs during functions
  • Conduct media tours/ handle tour groups
  • Recommend dining venues

REQUIREMENTS:

  • SPM qualification and/or Certificate/ Diploma holder in Hospitality, Tourism, Hotel or Retail.
  • Pleasant disposition, attentive, focused and confident responding to face-to-face or call enquiries and resolving difficult situations.
  • Experience in a hotel, shopping centre, retail, tourism and food & beverage environment would be an added advantage.
  • Able to converse fluently in both Bahasa Malaysia and English. Comprehension of other languages is a definite advantage.
  • Good general knowledge of surrounding areas of the shopping centre, local prominent landmarks and transportation insfrastructure.
  • Willing to work on shifts, weekends and public holidays.
  • Fresh graduates (SPM holders, graduates from hospitality schools) are also encouraged to apply.

Perks & Benefits

  • Nearby public transport
  • Company trips
  • Medical insurance
✱   This job post has expired   ✱

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Company Overview

DA MEN Mall is part of a mixed commercial and residential development, which also includes serviced apartments and retail lots. DA MEN Mall, the gateway to shopping, dining and excitement is set to change the shopping dynamics of Subang Jaya and its surrounding neighbourhood, through its fresh, innovative and unique retail and dining experiences. The mall is nestled in the heart of USJ, with a captive population of over two million residents from nearby neighbourhoods like Puchong, Petaling Jaya, Shah Alam and Klang.

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Company Summary
Da Men Mall
http://www.damen-mall.com/
26-50 employees
Property / Real Estate