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Jobs in Malaysia   »   Jobs in   »   Specialist

Specialist

DKSH is the leading Market Expansion Services Group with a focus on Asia. DKSH helps other companies and brands actively grow their business in new or existing markets. Publicly listed on the SIX Swiss Exchange since March 2012, DKSH is a global company headquartered in Zurich. With 770 business locations in 36 countries – 740 of them in Asia – and 28,300 specialized staff, DKSH generated net sales of CHF 10.1 billion in 2015. The company a tailor-made, integrated portfolio of sourcing, marketing, sales, distribution, and after-sales services. It provides business partners with expertise as well as on-the-ground logistics based on a comprehensive network of unique size and depth.

Job responsibilities

  • Supporting of technical issues related hardware and software for all desk ps, lap ps, tablets and mobile devices
  • Physical setup of for all computing devices which includes hardware and software configurations accordingly global standards and guideline (includes creates, maintains and deploys standard images)
  • Receive and respond service requests and problems in a cus mer service oriented manner. Promptly acknowledges, prioritizes, tracks and documents service requests and problems. Notifies user of the status of issues accordingly.
  • Involves in daily operations of configuring and troubleshooting for Active Direc ry user account, Exchange mailbox, Windows 7 & 10, Office applications (Word, Excel, PowerPoint, Skype, OneDrive etc), antivirus solution and other in-house applications be in-line with global standards
  • Assist evaluations for designing cost-effective endpoint management solutions. Support implementation of global/in-country deployments
  • Assist in evaluations for designing Cross device productivity solutions and Unified Communication solutions. Support implementation of global/in-county deployments
  • Adhere digital workplace best practices, procedures, guidelines and compliance with audits and industry standards (CSV, ICS, etc)

Job requirements

  • Minimum Bachelor's degree in Computing/Information Technology or equivalent
  • At least two years' experience in similar role
  • Intermediate knowledge of supporting, diagnosing and resolving technical problems for both hardware and software in corporate organization
  • Experienced in basic Active Direc ry and Exchange administration, Windows OS deployment, Microsoft Office applications configuration, antivirus ols and remote control ols.
  • Experience with current technologies of desk p, lap p, tablet and peripheral technologies
  • Demonstrate appreciation and respect for cultural sensitivities, especially in cross-country/culture interactions
  • Proven competencies in handling confidential/sensitive information in an appropriate and secure manner
  • Demonstrate fluency in local language and ideally in English, both written and spoken
  • Proven basic numeracy and excellent quantitative analysis skills
  • Candidate must be willing work in Technology Park Malaysia, Bukit Jalil

DKSH competency

  • Takes a broad view, sees ahead and translates strategy in action
  • Is self-driven and acts with a pioneering spirit
  • Works comfortably with concepts and complexity
  • Is hands-on and acts with common sense
  • Takes informed, well-founded and timely decisions based on sound analysis
  • Strives satisfy our cus mers’ and clients’ needs the highest level by providing creative solutions and driving their business
  • Communicates effectively and efficiently with empathy, authenticity and esteem
  • Leads oneself by striving win and leads others by driving results in a ugh yet fair manner
  • Wins others over by negotiating skillfully achieve optimal results
  • Takes people seriously and acts with passion
  • Embraces, anticipates and drives change and makes the most out of it
  • Is optimistic and translates challenges in opportunities
  • Is able cope with and recover quickly from problems and setbacks
  • Is dependable and acts in a straightforward way
  • Takes charge and acts in a results-oriented way

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