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Jobs in Malaysia   »   Jobs in Petaling Jaya   »   Information Technology jobs   »   SYSTEM ENGINEER


Petaling Jaya

Job Description
 As a System Engineer you will be part of a team under general supervision, in a 24/7 working shift providing internal and external support.
 Internally you will work closely with the development and routing team.
 Externally you will work closely with clients from around the world providing necessary online, telephone, email and Skype support.
 This is a challenging role that will demand someone with a solid background in a range of modern software hands on, communication with clients experience and adaptability in working different shift.
 With a proven record in problem decomposition and implementation, we would, of course, expect your written and verbal communication in English to be outstanding.
 Make customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships.
 Ensure the network is operating in optimal performance.
 Assist Senior System Engineer in producing weekly and monthly report.
 Assist head of network implementation in project implementation.
 To interact closely with customer to increase customer satisfaction.
 Daily shift and standby support as required.
 All system and platform must be maintained according to the procedure.
 All system and platform is performing at the company's expectation (escalation procedures are to be followed).
 Managing system and platform based on Service Level provided and according to the escalation process.
 Follow company procedure in maintaining system and platform backup, maintenance, health check, monitoring and testing if required.
 Provide solution to senior or management if needed.
Skills & Qualifications
 Candidate must possess at least a Primary/Secondary School/SPM/"O" Level, Higher Secondary/STPM/"A" Level/Pre-U, Diploma, Advanced/Higher/Graduate Diploma, Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
 Required skill(s): PHP, Java, Linux, Problem Solving, Human Communication.
 At least 1 year(s) of working experience in the related field is required for this position.
 Preferably Junior Executives specializing in IT/Computer - Software or equivalent.
 Proper phone, online conversation and email etiquette.
 Ability to speak and write clearly and accurately.
 Willingness to cooperate with others and work to the greater good.
 Multi-tasking capabilities.
 Experience in the Telecommunication industry would be advantageous.
 Fresh graduates are encouraged to apply.

Perks & Benefits

  • Nearby public transport
  • Casual dress code
  • Free snacks / Happy hours
  • Regular team activities
  • Company trips
  • Medical insurance
  • Personal leave
  • Open culture
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Company Overview

Cookiss Mobile is a truly passionate, capable and experienced provider to offer simple yet powerful Integrated Marketing & Telecommunications solutions. We aimed to be the leading mobile telecommunications provider in APAC, enabling our customers to connect with Simplicity and Engage with Anyone; Anytime, Anywhere.

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Company Summary
Cookiss Mobile Sdn Bhd
11-25 employees
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