As a System Engineer you will be part of a team under general supervision, in a 24/7 working shift providing internal and external support.
Internally you will work closely with the development and routing team.
Externally you will work closely with clients from around the world providing necessary online, telephone, email and Skype support.
This is a challenging role that will demand someone with a solid background in a range of modern software hands on, communication with clients experience and adaptability in working different shift.
With a proven record in problem decomposition and implementation, we would, of course, expect your written and verbal communication in English to be outstanding.
Make customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships.
Ensure the network is operating in optimal performance.
Assist Senior System Engineer in producing weekly and monthly report.
Assist head of network implementation in project implementation.
To interact closely with customer to increase customer satisfaction.
Daily shift and standby support as required.
All system and platform must be maintained according to the procedure.
All system and platform is performing at the company's expectation (escalation procedures are to be followed).
Managing system and platform based on Service Level provided and according to the escalation process.
Follow company procedure in maintaining system and platform backup, maintenance, health check, monitoring and testing if required.
Provide solution to senior or management if needed.
Skills & Qualifications
Candidate must possess at least a Primary/Secondary School/SPM/"O" Level, Higher Secondary/STPM/"A" Level/Pre-U, Diploma, Advanced/Higher/Graduate Diploma, Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
Required skill(s): PHP, Java, Linux, Problem Solving, Human Communication.
At least 1 year(s) of working experience in the related field is required for this position.
Preferably Junior Executives specializing in IT/Computer - Software or equivalent.
Proper phone, online conversation and email etiquette.
Ability to speak and write clearly and accurately.
Willingness to cooperate with others and work to the greater good.
Experience in the Telecommunication industry would be advantageous.
Fresh graduates are encouraged to apply.
Perks & Benefits
- Nearby public transport
- Casual dress code
- Free snacks / Happy hours
- Regular team activities
- Company trips
- Medical insurance
- Personal leave
- Open culture