Job Responsibilities :
- Provides profession advices to customer onsite regarding machine installation environment, computer hardware / software system and electricity specification requirement.
- Setup installation of machine and conduct machine operation training in customer site.
- Provides technical support to users by answering questions, troubleshooting problems, setting on machine and training.
- Acquire technical knowledge on product application.
- Research and identify solutions to software and hardware issues
- Ask customers targeted questions to quickly understand the root of the problem
- Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
- Properly escalate unresolved issues to appropriate internal
- Provide prompt and accurate feedback to customers
- Refer to internal database or external resources to provide accurate tech solutions
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Follow up with clients to ensure their machine are fully functional after troubleshooting
- Prepare accurate and timely reports
- Document technical knowledge in the form of notes and manuals
- Maintain jovial relationships with clients
Job Requirements :
- Minimum 1-2 years of working experience in similar capacity.
- Graduated with diploma of mechanical/electronic or relevant professional certificates.
- Own basic electronic troubleshooting experience be advantage.
- Own basic designing software such as Adobe Illustrator/Corel
- Draw will be advantage.
- Able to speak/written in English and Malay.
- Able to work independently and good communication with others.
- Be responsible and good in teamwork.
- Processed own transport for customer services.
- Willing to transport oversea and also domestic customer services.
- Fresh graduates with strong location/hands on electrical knowledge are encouraged to apply.
- Full time position(s) available in KL & Kota Kinabalu.
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