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Jobs in Malaysia   »   Jobs in Kuala Lumpur, Sabah   »   Engineering jobs   »   Sales Engineer

Sales Engineer


Job Responsibilities :

  • Provides profession advices to customer onsite regarding machine installation environment, computer hardware / software system and electricity specification requirement.
  • Setup installation of machine and conduct machine operation training in customer site.
  • Provides technical support to users by answering questions, troubleshooting problems, setting on machine and training.
  • Acquire technical knowledge on product application.
  • Research and identify solutions to software and hardware issues
  • Ask customers targeted questions to quickly understand the root of the problem
  • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
  • Properly escalate unresolved issues to appropriate internal
  • Provide prompt and accurate feedback to customers
  • Refer to internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their machine are fully functional after troubleshooting
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manuals
  • Maintain jovial relationships with clients

Job Requirements :

  • Minimum 1-2 years of working experience in similar capacity.
  • Graduated with diploma of mechanical/electronic or relevant professional certificates. 
  • Own basic electronic troubleshooting experience be advantage.
  • Own basic designing software such as Adobe Illustrator/Corel
  • Draw will be advantage.
  • Able to speak/written in English and Malay.
  • Able to work independently and good communication with others. 
  • Be responsible and good in teamwork.
  • Processed own transport for customer services.
  • Willing to transport oversea and also domestic customer services.
  • Fresh graduates with strong location/hands on electrical knowledge are encouraged to apply.
  • Full time position(s) available in KL & Kota Kinabalu.
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Company Overview

Artworld Technology Sdn Bhd is well established in 1999. We are the leading supplier of sign graphics, souvenier and textile production equipment, media, and consumables in Malaysia and Brunei. Our headquarter located in Cheras, Kuala Lumpur and branch of East Malaysia in Kota Kinabalu.

We supply and provide technical service on equipments such as digital inkjet printer, UV inkjet printer, CNC router and laser cutting system. We do supplier consumables products as Digital Printing Material, Inks, and spare parts.

We offer attractive commission, incentives and allowances for petrol, hostel, mobile phone and car maintenance. At the same time, we seeking for potential candidates who are responsible, dynamic and committed to building a career. Fresh graduate candidates are encouraged to apply as we do provide job training, the oversea training course to applicable staffs.


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Company Summary
Artworld Technology Sdn Bhd
26-50 employees
General & Wholesale Trading
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