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Jobs in Malaysia   »   Jobs in Kuala Lumpur   »   Customer Service jobs   »   Customer Service Team Leader (Japanese Speaker)

Customer Service Team Leader (Japanese Speaker)

Kuala Lumpur

Summary : 

This role shall be responsible for handling customer inquiries to the Customer Support Centre including contacts requiring product features & functionality information. The role should have a technical knowledge and interpersonal skills to assist, diagnose and resolve issues and questions. Deliver consistently high levels of customer services. 

The virtual team lead objective is to execute relevant actions to ensure the team meet/maintain or exceed assigned target. In addition to this, the virtual team lead is required to execute actions to achieve customer/client/employee satisfaction. 

 

Responsibility : 

  • Answer customer support calls, document relevant case information
  • Ensure excellent customer satisfaction
  • Ability to assist users with Pre-Sales, Order Processing, General Inquiries and technical issues via phone/email/chat (as assigned)
  • Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented
  • Collaborate with other technicians to resolve or properly close help tickets
  • Manage an individual ticket queue
  • Responsible to follow the direction of management and provide feedback
  • Openness to work flexible hours as required (may include evenings, weekends and/or holidays)

Team Management:

  • Act as Team Lead, support management to oversee and manage day-to-day operation
  • Delegate tasks, communicate deadlines and set reminder to team members
  • Provide guidance and updates to the team based on management direction
  • Take a leadership role for the support team members in setting a positive, nurturing climate of care and success for staff relations and operations

Perks & Benefits

  • Employee equity
  • Nearby public transport
  • Central location
  • Flexible working hours
  • Casual dress code
  • Free snacks / Happy hours
  • Regular team activities
  • Medical insurance
  • Work visa sponsorship
  • Personal leave
  • Open culture
  • Personal development opportunities
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Company Overview

The SELLBYTEL Group is one of the world’s leading international outsourcing experts. And the diversity of our solutions is correspondingly large and individual. By providing innovation, the SELLBYTEL Group has been assisting clients in the fields of sales, service, support, human resources, training, healthcare and back office solutions throughout the world for more than 30 years. We not only work for global top brands, we live and breathe their products, services and solutions. Our success is based on the principles of transparency, efficiency and quality. These are the standards against which we are measured. Come and see for yourself: our outsourcing solutions reduce costs, improve economic success and uncover new potential.

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Company Summary
SELLBYTEL Services Malaysia Sdn Bhd
https://www.sellbytel.com/en/
501-1000 employees
Outsourcing/Offshoring
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