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Jobs in Malaysia   »   Jobs in Sepang   »   Customer Service jobs   »   FHS Repair Solutions Support Administrator

FHS Repair Solutions Support Administrator


The Repair Solutions Support Administrator will work within a team of repair solutions experts. The main goal of this team is to build and maintain the set-up for FHS repair supply chain.

To maintain and improve this repair set-up the candidate will have to daily work with suppliers, Airbus FHS Engineering department and a lot of worldwide FHS others teams contributors

The main goal is to support repair & engineering team for pool and/or fleet upgrade costs control. Also, the candidate will contribute to various task needed to support the Repair Solutions team.


Key Responsibilities


  • Monitor new pricing requests provided by the engineering team
  • Update the requests from the engineering follow-up tool
  • Maintain the VSB (Vendor Service Bulletin) details in the Airbus FHS Repair Department follow-up tool (Excel Macro first, then, industrialized tool)
  • Identify the impacted repair stations through the rep Database for the concerned PN
  • Have a good understanding of the VSB (Vendor Service Bulletin) while the commercial conditions could be described in the document
  • Request the supplier for commercial conditions and some technical details
  • When the answer is complete, report in the Airbus FHS Repair Department common VSB database
  • Run the KPI’s for answering lead times and requests categorization
  • Review the technical details with the engineering team
  • Escalate/ Unblock the situation with delinquent supplier with the support of repair supplier managers
  • Report weekly to the contact accountable of this activity
  • Collect and analyze Shop Findings Reports received from Repair shops in order to support Airbus FHS Engineering reliability studies 

Background and Skills

  • Minimum Bachelor in Engineering, Supplier  or Business discipline, 
  • Minimum 2-3 years of experience in aerospace/airline business
  • Knowledge of Visual Basics and Excel would be a plus
  • Team Spirit
  • Good Communication skills
  • Experience in supplier management

Perks & Benefits

  • Employee equity
  • Regular team activities
  • Medical insurance
  • Open culture
  • Personal development opportunities
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Company Overview

Airbus is the world’s major aircraft manufacturer offering the most modern, innovative and efficient family of passenger airliners on the market, ranging in capacity from 100 to more than 500 seats. Airbus Customer Services Sdn. Bhd. is a 100% subsidiary of Airbus, incorporated in Malaysia in February 2014 to provide more support services for operators of its aircraft in the region. The Company is always looking for smart, talented and energetic people to join our team, to be based at Kuala Lumpur International Airport. Airbus Customer Services Sdn. Bhd. today covers two support portfolios namely daily repairs that manage and address Airbus customer queries from across the globe in structure repair engineering. major repairs which involve aircraft repair embodiment activities including repairing Airbus customer aircraft of various complexity at international Airbus customer bases around the world.

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Company Summary
AIRBUS Customer Services Sdn Bhd
101-200 employees
Aerospace / Aviation / Airline
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