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Jobs in Malaysia   »   Jobs in Kuala Lumpur   »   Customer Service jobs   »   ★☆マレーシアで働くチャンス★☆カスタマーサポート【トレーニング制度で安心】[Inbound Call/Chat]

★☆マレーシアで働くチャンス★☆カスタマーサポート【トレーニング制度で安心】[Inbound Call/Chat]

Kuala Lumpur

カスタマーサポート(日本市場)

 

特典
2週間のトレ-ニング制度で心配なし
1日1食勤務時間内に食事を提供します
友人紹介制度, 国際的な環境で 社員向けの楽しいイベントもあります

 

仕事内容
お客様向けのお電話、Eメールでのサポート
ソフトウェアやハードウェアの問題に対しての対応業務など
問題が発生した場合の解決対応
提供したサービスのフォローアップなど

 

応募者に求める条件
未経験歓迎
日常会話レベルの英語能力
カスタマーサポート経験者(望ましい)
パソコン能力必須

 

勤務形態: 正社員
勤務時間: 8am – 5pm
休日・休暇土日、祝日、病欠休暇有給

 

Customer Support (Support Japan)

 

What you be doing:
Inbound Call Support:

  • Answer customer support calls, document relevant case information
  • Ensure excellent customer satisfaction
  • Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented

Live Chat Support: 

  • Establish first contact with potential client via inbound chat
  • Lead generation through pre-sales discussions with potential client
  • Provide basic guidance and product information or redirect to the right support/sales team 
  • Warm transfers to Sales

What we need from you:

  • Fresh graduates are encouraged to apply 
  • Experience in customer support or related field would be added advantage 
  • Excellent written and verbal communication skills in Japanese

Working Hour: 8am - 5pm


6 permanent roles available.

 

Part of the benefits:

  • Work permit will be provided
  • 2 weeks training
  • Free Daily Lunch
  • Free Flow of Drinks 
  • Annual leave: 14 days + Replacement Leave
  • Medical & Hospitalization Leave
  • Medical Coverage/ Reimbursement
  • Marriage / Compassionate Leave
  • Maternity / Paternity Leave
  • Employee Referral Program

Perks & Benefits

  • Commission and bonus
  • Nearby public transport
  • Central location
  • Casual dress code
  • Free snacks / Happy hours
  • Regular team activities
  • Medical insurance
  • Work visa sponsorship
  • Personal leave
  • Open culture
  • Personal development opportunities
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Company Overview

The SELLBYTEL Group is one of the world’s leading international outsourcing experts. And the diversity of our solutions is correspondingly large and individual. By providing innovation, the SELLBYTEL Group has been assisting clients in the fields of sales, service, support, human resources, training, healthcare and back office solutions throughout the world for more than 30 years. We not only work for global top brands, we live and breathe their products, services and solutions. Our success is based on the principles of transparency, efficiency and quality. These are the standards against which we are measured. Come and see for yourself: our outsourcing solutions reduce costs, improve economic success and uncover new potential.

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Company Summary
SELLBYTEL Services Malaysia Sdn Bhd
https://www.sellbytel.com/en/
501-1000 employees
Outsourcing/Offshoring
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