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Jobs in Malaysia   »   Jobs in Petaling Jaya SGR   »   Customer Service jobs   »   Enterprise Customer Success Manager

Enterprise Customer Success Manager

Petaling Jaya SGR
Veritas' vision is to enable organizations to thrive in this new world of digital business\.
Did you know that the International Data Corporation \(IDC\) predicts that data will double every 2 years, reaching 44 zetabytes by 2020? That's more bytes than gallons of water in the ocean and an exponentially growing problem for businesses\. Veritas helps organizations harness the power of their data & turn it into actionable insights\.
We believe information is everything\! Data is an organization's digital currency; a critical business asset that is growing in value\. We are theonlycompany that provides a data management platform to address the core challenge of accessing, managing, and analyzing all of their data, no matter where it is, in real time \- allowing organizations to truly maximize the value of their data\.
Veritas iscurrently looking for motivated individuals who not only “do” but are also leaders who influence change and make a difference\. The team is always looking for passionate, dedicated individuals who are self\-motivated in their work and careers\.
VERITAS Worldwide Field Operations Organization \(WFO\)
The WFO team are critical to Veritas’ success\. This group engages with the customer from the first contact of discussing how Veritas can support the key business challenges through to implementation of the solution to supporting the technical teams internally\.
The WFO organization works collaboratively to maintain a winning, ambitious and putting the customer first culture and the Leadership team lead by example, inspiring and motivating all\. We are focused on building solutions offering true value to the customers by offering world class enablement programmes for Sales, Pre Sales, Customer Services, Consultants and Technical Support as we firmly believe that our talent is key to our success\.
Responsible for end user sales in partnership with channel, reseller and distribution partners across Veritas’ offerings to new and existing customers\.
RESPONSIBILITIES:
o Sell the Veritas offerings and/or services by developing relationships with decision makers and individuals within a specified geographically defined territory to drive new business
o Responsible for creating focused territory plans to nurture and develop opportunities to drive your revenue targets
o Act as the primary sales contact for those customers/partners representing Veritas
o Develop key strategies to create strong virtual team/resources to maximize sales within the assigned territory
o Engage effectively with other areas of the business: TSS, Channel, CMC,Sales Specialists, PR, Sales Operations and marketing
o Actively build a strong network of contacts within partner companies
o Identify and qualify opportunities against a tried and tested sales process
o Accountable for meeting assigned Sales Quota
o Complete gap/white space analysis across the territory
o Ensure a coverage model of 4:1 on all qualified opportunities
EXPERIENCE & QUALIFICATIONS:
o Bachelor’s Degree or equivalent experience\.
o 7\+ years’ sales and/or account management experience in IT software/hardware sales\.
o Strong, documented track record of achievement against quota\.
o Currentcontacts/relationshipsand working business knowledge of assigned customers\.
o Strong business and executive level sales acumen\. Tangible examples required\.
o Excellent time management, presentation, written and oral skills\.
o Ability to map Veritas offerings against customer needs and to identify new opportunities within your allocated Enterprise Accounts\.
o Understands the importance of Account plans and Territory plans and clearly utilizes them to drive success\.
o Has understanding of operational cadence in their specific areas\.
o Ensures operating within compliance from a process, legal and revenue recognition\.
o Presents themselves in a professional manner, being a representative of their organization\.
o Demonstrable overachievement in all areas – personal, quota and development\.
o Familiarity with the Veritas strategy and offerings would be desirable\.
Working at Veritas
Nearly 90% of Fortune 500 companies already use Veritas core solutions and these solutions catalogue the 1\.5% of target rich data today\. Veritas helps customers transform their data into information, and those insights into competitive advantage\.
At Veritas, you will enjoy an open, flexible, and supportive environment which lets you bring your ideas to life\. Our commitment to development and diversity sparks innovation\.
If impact, innovation and a winning culture are important to you, consider a career at Veritas\.
We Embrace Diversity
Diversity in thought, perspective, experience and life is a vital part of our culture\. It is this culture, that allows us to innovate, solve problems and succeed\.
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