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Jobs in Malaysia   »   Jobs in Petaling Jaya SGR   »   Customer Service jobs   »   Manager Customer Account Management

Manager Customer Account Management

Petaling Jaya SGR
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DKSH is the leading Market Expansion Services Group with a focus on Asia. DKSH helps other companies and brands actively grow their business in new or existing markets. Publicly listed on the SIX Swiss Exchange since March 2012, DKSH is a global company headquartered in Zurich. With 770 business locations in 36 countries – 740 of them in Asia – and 28,300 specialized staff, DKSH generated net sales of CHF 10.1 billion in 2015. The company a tailor-made, integrated portfolio of sourcing, marketing, sales, distribution, and after-sales services. It provides business partners with expertise as well as on-the-ground logistics based on a comprehensive network of unique size and depth.

Job Responsibilities

  • Support superior in managing day- -day operating expenditure against operating budgets ensure efficient usage of resources
  • Manage, implement and communicate promotional actitivies/objectives field team (e.g. promotion grids, time frames for promotions, mechanics, etc.)
  • Manage delivery of point of sale materials s res. Ensure sufficient s ck level is maintained during promotional periods and review call targets of field team
  • Manage implementation of generic and s re-specific planograms in compliance with category flow guidelines
  • Manage and communicate sales targets field team. Drive increase of volume in s res, s ck pressure and identfy in-s re cross-merchandising opportunities
  • Moni r in-s re pricing, prevent out-of-s cks, sufficient order/delivery of s ck on notice of demand and minimise credit notes drive sales targets achievements
  • Communicate feedback on forward share changes clients. Ensure forward share is reflected on shelf as per rate of sale
  • Inform field team of new innovations and review speed market, s ck in distribution centers, negotiate new/existing listings in s res, etc.
  • Review effectiveness of feedback platforms (e.g. manual tracking, SMART, etc.) and provide feedback field team
  • Provide clients with reports/insights on competi rs' activities, promotions, product recalls, pricing, planograms and new innovations
  • Manage relationships with cus mers ensure effective s ck pressure, s ck holdings, deliveries, credit notes, category flows, planograms, etc.
  • Attend review meetings with clients

Job Requirements

  • Demonstrate advanced experience in fast moving consumer goods, field sales and marketing
  • Demonstrate advanced numeracy and quantitative analysis skills
    Proven competency handle confidential/sensitive information in an appropriate and secure manner
  • Demonstrate fluency in both written and spoken English
  • Demonstrate proficiencies in office productivity ols (e.g. Excel, Word and PowerPoint)
  • Bachelor's degree in Management, Marketing or related field
  • Minimum five years’ experience in a similar role
  • Minimum three years’ experience in a managerial capacity

DKSH competency

  • Takes a broad view, sees ahead and translates strategy in action
  • Is self-driven and acts with a pioneering spirit
  • Works comfortably with concepts and complexity
  • Is hands-on and acts with common sense
  • Takes informed, well-founded and timely decisions based on sound analysis
  • Strives satisfy our cus mers’ and clients’ needs the highest level by providing creative solutions and driving their business
  • Communicates effectively and efficiently with empathy, authenticity and esteem
  • Leads oneself by striving win and leads others by driving results in a ugh yet fair manner
  • Wins others over by negotiating skillfully achieve optimal results
  • Takes people seriously and acts with passion
  • Embraces, anticipates and drives change and makes the most out of it
  • Is optimistic and translates challenges in opportunities
  • Is able cope with and recover quickly from problems and setbacks
  • Is dependable and acts in a straightforward way
  • Takes charge and acts in a results-oriented way

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