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Jobs in Malaysia   »   Jobs in Petaling Jaya SGR   »   Information Technology jobs   »   Manager, Technical Sales - Scientific Instrumentation

Manager, Technical Sales - Scientific Instrumentation

Petaling Jaya SGR
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DKSH is the leading Market Expansion Services Group with a focus on Asia. DKSH helps other companies and brands to actively grow their business in new or existing markets. Publicly listed on the SIX Swiss Exchange since March 2012, DKSH is a global company headquartered in Zurich. With 770 business locations in 36 countries – 740 of them in Asia – and 28,300 specialized staff, DKSH generated net sales of CHF 10.1 billion in 2015. The company offers a tailor-made, integrated portfolio of sourcing, marketing, sales, distribution, and after-sales services. It provides business partners with expertise as well as on-the-ground logistics based on a comprehensive network of unique size and depth.

General responsibilities

  • Achieve individual and team OI target
  • Develop and implement short and long-term technical sales strategies and plans to achieve sales target for assigned business/territory
  • Guide sales team to achieve excellence and professionalism
  • Cascade and monitor the achievement of key performance indicators. Evaluate team performance gaps and requirements for improvement
  • Lead and monitor progress of sales activities for assigned businesses/territories.
  • Negotiate pricing, discounts and contract terms to facilitate sales agreements and achieve targeted margins
  • Evaluate product gap analyses and product improvement proposals. Recommend new/enhanced product solutions
  • Review sales reports and analysis. Evaluate sales trends/forecasts and form meaningful conclusions to facilitate strategic decisions
  • Develop, monitor and recommend continuous improvement on sales processes, sales plans, customer satisfaction, etc., to improve sales targets
  • Manage complex customer issues and recommend preventive actions to minimize future incidents
  • Develop and build relationships with customers to achieve business objectives
  • Collaborate with internal stakeholders to better understand client requirements and to leverage cross-product/industry business opportunities

Job requirements

  • Degree or professional qualification in Science or Engineering-related discipline
  • Minimum five to eight years’ experience in a sales role
  • Minimum two to three years’ experience in a supervisory capacity
  • Demonstrate sound knowledge and understanding of the industry/market/competitors/customers
  • Demonstrate sound knowledge and a proven sales track record in assigned products/services/systems and an existing network of contacts
  • Demonstrate sound knowledge of regulatory requirements of products within assigned territories, including handling procedures, shelf life, storage, etc.
  • Demonstrate strong communication and negotiation skills
  • Demonstrate advanced research and analytical skills
  • Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
  • Demonstrate fluency in English, both written and spoken

DKSH competency

  • Takes a broad view, sees ahead and translates strategy into action
  • Is self-driven and acts with a pioneering spirit
  • Works comfortably with concepts and complexity
  • Is hands-on and acts with common sense
  • Takes informed, well-founded and timely decisions based on sound analysis
  • Strives to satisfy our customers’ and clients’ needs to the highest level by providing creative solutions and driving their business
  • Communicates effectively and efficiently with empathy, authenticity and esteem
  • Leads oneself by striving to win and leads others by driving results in a tough yet fair manner
  • Wins others over by negotiating skillfully to achieve optimal results
  • Takes people seriously and acts with passion
  • Embraces, anticipates and drives change and makes the most out of it
  • Is optimistic and translates challenges into opportunities
  • Is able to cope with and recover quickly from problems and setbacks
  • Is dependable and acts in a straightforward way
  • Takes charge and acts in a results-oriented way

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