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Jobs in Malaysia   »   Jobs in Kuala Lumpur   »   Customer Service jobs   »   Customer Service Officer ( no shift)

Customer Service Officer ( no shift)

Kuala Lumpur

Responsibilities:

  • Handle customer enquiries completely and accurately
  • Respond to customers’ voice mail, Email messages or correspondences
  • Follow procedures to ensure all calls are identified as ‘in’ or ‘out’ of contracted scope
  • Provide ‘first call resolution’, wherever possible
  • Apply known solutions, advice and guidance to customers
  • Take written change requests from customers and ensure these are accurately logged and referred to the appropriate support teams
  • Log all calls, using the designated call handling system and entering detailed and accurate information
  • Assign any issues which cannot be resolved during the call to the appropriate support group
  • Keep the customer fully informed about the progress of any issues which have been assigned to a support group
  • Ensure effective escalation and hand-over of customer enquiries/issues to the Team Leader
  • Ensuring accurate information is provided and the process is carried out in a timely manner
  • Keep up to date with changes in the fleetcard products of the customer and industry
  • Provide input to resolve customer complaints and dissatisfaction issues
  • Assist with the coaching and development of new staff
  • Learn the use of required telephony systems
  • Take up ad hoc tasks such as system testing, as assigned

Requirements:

• Experience in customer service industry/call centre customer handling will be an added advantage
• Experience in handling Front/Back office (cardholder service) with loyalty cards, debit and/or credit cards will be added advantage
• Good interpersonal skills and customer interface skills – both on the phone and in person with customers and colleagues
• Good written and verbal communication skills – in particular verbal and telephone enquiry handling skills in native language and business fluent English
• Ability to give specific and clear instructions and problem-solving advice
• Ability to work under pressure and be decisive
• Methodical and disciplined approach to work
• Self-motivation, drive and determination to succeed
• Good personal time management and task organization
• Ability to work well in a team and in a target oriented environment
• Willing to work on public holidays
• Fresh graduate is encouraged to apply


Perks & Benefits

  • Nearby public transport
  • Central location
  • Company trips
  • Medical insurance
✱   This job post has expired   ✱

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Company Overview

Worldline [Euronext: WLN] is the European leader and a global player in the payments and transactional services industry. Worldline delivers new-generation services, enabling its customers to offer smooth and innovative solutions to the end consumer. Key actor for B2B2C industries, with 40 years of experience, Worldline supports and contributes to the success of all businesses and administrative services in a perpetually evolving market. Worldline offers a unique and flexible business model built around a global and growing portfolio, thus enabling end-to-end support. Worldline activities are organised around three axes: Merchant Services & Terminals, Mobility & e-Transactional Services, Financial Processing Services & Software Licensing. Worldline employs more than 7,200 people worldwide and generated 1.12 billion euros revenues (pro forma) in 2013. Worldline is an Atos company. www.worldline.com Why join us? We practice a vibrant & energetic office culture. Our company supports a fun yet balanced working environment. We support a safe environment for our employees.

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Company Summary
Worldline International (Malaysia) Sdn Bhd
http://worldline.com/en-us/home.html
101-200 employees
Information Technology