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Jobs in Malaysia   »   Jobs in Petaling Jaya   »   Customer Service jobs   »   Relocation Advisor

Relocation Advisor

Ara Damansara

The position

 The Relocation Advisor (RA) is tasked to ensure that our client’s employees receive world class services from Team Relocations and its partners. The RA is the main point of contact for assignees and Transfer Advisors (TA) during the transfer process for international assignments and takes ownership throughout the whole process.

 

Reporting to 

Customer Service Manager

 

Key responsibilities :

Excellence

  • Focus on excellent customer service in each aspect of the transfer process;
  • Manage the transfer by coordinating the required services according to the agreed process and policy;
  • Work in partnership together with our client counterpart (TA) in every stage of the transfer process;

Customer value

  • Pro-actively inform Assignee/TA on process, timelines, responsibilities and keep them updated on progress at all times;
  • Promptly and properly answer calls/e-mails from Assignee/TA and source information from the relevant stakeholders when needed, whilst keeping Assignee/TA informed on your actions and timings;
  • Identify exceptional situations and support exception requests by obtaining and providing information required by the TA;
  • Identify non-conformities in the process and undertake the necessary actions to resolve these. Discuss with the immediate manager how to mitigate in future and ensure appropriate registration in NCR system including follow up actions taken to support continual improvement of the procedures;
  • Resolve an escalation (low/medium risk) swiftly and satisfactory based on the advice/outcome of the escalation review. In case of high risk escalations, proactively & appropriately inform your immediate manager for immediate action, provide the necessary background information and source additional information upon request;

Company value

  • Coordinate the communication and tasks of all relevant internal parties in the transfer process to deliver their service correctly and timely. Actively seek updates from parties involved and ensure to be aware of progress and latest status at all times;
  • Keep complete and accurate files at all time and complete all tasks accurately, including on time billing;
  • Prepare first time right documentation and communication required as per process and applying data privacy principles;
  • Manage the suppliers involved according to agreed policy and procedures (both Team offices & partner network) and report feedback on cooperation on a regular basis to the immediate manager;
  • Project member: participation and ownership in assigned project groups.

Competencies

  • Customer Focus
  • Effectiveness
  • Teamwork
  • Ownership
  • Accuracy

Core values

Our Core Values are those values we hold which form the foundation on which we perform work and conduct ourselves. We call this the Excalibur programme. All employees are required to understand and embed these values in any undertakings for Team Relocations.

 

Requirements:

  • Good command of the English language (written and spoken)
  • Minimum of 2 years working experience in Customer Service line with exposure to shipping, Transport & Logistics and global mobility.
  • Experience in handling relocation services in the Middle East will be an added advantage
  • Posses own transport

Ideal Candidate

  • Fluent in English language both verbal and written
  • Experience of Global Mobility, Relocation, DSP and/or Property
  • Worked within a mobility team or in a coordination/vendor management role
  • Willing to work extra hours
  • Customer service skill - MUST

 


Perks & Benefits

  • Commission and bonus
  • Allowance (travel stipends, transportation, etc.)
  • Nearby public transport
  • Regular team activities
  • Medical insurance
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Company Overview

Originally founded in 1977, Team Relocations is one of the world's largest international relocation and move management companies.  As Europe's leader with 34 operating locations across 13 countries namely, Malaysia, Beigium, Czech Republic, Denmark, France, Germany, Luxembourg, Netherlands, Norway, Russia, Sweden, Switzerland and United Kingdom.  We are at the forefront of the industry, consistently providing innovative and cost-effective integrated relocation solutions.

For nearly four decades, the Group's specialist brands have been delivering these services on a global, national and regional basis for many of the world's leading multinational organizations and government agencies.  Team Relocations incorporates three core disciplines: relocation, moving and specialist services, providing a comprehensive business offering to both corporate and private market sectors.

Team Relocations transferred some of its finance and accounting functions to Malaysia in May 2009 and continues to increase the scope of this work as the focus in the countries is excellence of customer service.  In Kuala Lumpur the focus is on excellence of execution as a finance and accounting support to the operating entitles.  Subsequently in early 2012, a centre of excellence for customer service was setup for relocation part of the business in the Asia Pacific Oceania region.

 

 

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Company Summary
Team Relocations Asia Sdn Bhd
http://www.teamrelocations.com
51-100 employees
Accounting / Tax Services
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