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Jobs in Malaysia   »   Jobs in Penang   »   HOUSEKEEPING MANAGER




  • Ensure effective communication channels with other departments.
  • Conduct regular communication meeting within the Housekeeping department by encouraging excellence and promoting high morale in department.
  •  Maintain hands on frontline presence within the department.
  •  Ensure the Housekeeping department work as a friendly team.
  •  Ensure standards of cleanliness and appearance of guest suites, public areas and service areas are met with daily inspections of these areas being carried out.
  • To execute a programme of maintenance and cleaning, ensuring the hotel suites and public areas are upkeep.
  • Carry out quality control tests of working process, surveys to improve efficiency, reduce costs and produce better services to hotel and guests.
  • Keep a close command flow with Front Office on suites status and Engineering on defect works in all operating areas.
  • Prepare monthly project schedules for suites, public areas and laundry, this is to be communicated to and followed up with supervisors.
  • Produce monthly report to standard hotel format.
  • Check monthly rosters for department in ensuring staffing is in line with occupancy and budget.
  • Operate the Housekeeping function of the Hotel computer system and train department supervisor and Linen Attendant to do also.
  • Report any health or safety hazards to the maintenance department or the safety committee.
  • Assist the Human Resources department in selection of Housekeeping personnel.
  • Develop and maintain an active on job training programme within the Housekeeping department.
  • Allocate time for Human Resources off training programmes as necessary.
  • To coach, counsel and if necessary discipline staff in job related areas.
  • To ensure all staff maintains high standards of personal appearance, personal hygiene, correct uniforms and name badges as outline in the staff handbook.
  • Ensure the correct safe use of, security of and maintenance of laundry machinery and equipment, housekeeping machinery and equipment & florist equipment.
  •  Ensure hotel property is not damaged by the staff.
  •  Ensure all damage and potential problems are reported to the maintenance department as soon as noticed.
  • Maintain strict and tight control on issuance of master keys.
  • Control use of chemicals, equipment and supplies to ensure department profitability.
  • Complete monthly stock takes of linen, supplies and uniforms.
  • Control issue of uniforms.
  • Maintain control of furnishing, furniture, equipment under Housekeeping jurisdiction.
  • Control quality of Housekeeping services to ensure customer needs are met.
  • Ensure Housekeeping team are friendly and customer focused.
  • Encourage Housekeeping team to listen and report guest and internal customer feedback.
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Company Summary
101-200 employees
Hotel / Hospitality