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Jobs in Malaysia   »   Jobs in Bayan Lepas   »   Customer Service jobs   »   Customer Relationship Executive (Required Thai Speaking & Writting)

Customer Relationship Executive (Required Thai Speaking & Writting)

Bayan Baru

Customer service and customer satisfaction are a major part of any service based business. Customers determine the size and strength of a business and even its longevity. That’s why in this economy our client representatives are in such high demand.

 

Responsibilities:

  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Communicating courteously with customers by telephone, email and live chat.
  • Solving customers' problems, which may be complex or long-standing problems involving third party in the process.
  • Resolves product or service problems by clarifying the customers' complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Liaise with business partners and customers at the same time; not limiting to calls, emails and live chat, within the same period requiring multi-task.

Requirements:

  • Excellent oral presentation and written communication skills in English & Thai.
  • Required skill(s): computer knowledge, internet know how.
  • Required language(s): English, Thai
  • Confident and optimistic personality with creative vision
  • Applicants must be willing to work in Bayan Baru
  • Have passions in helping / solving people's problem.
  • Fresh graduates interest to work in customer service enviroment are encouraged to apply 
  • Three (3) Full-Time position(s) available.

Perks & Benefits

  • Nearby public transport
  • Central location
  • Casual dress code
  • Free snacks / Happy hours
  • Regular team activities
  • Medical insurance
  • Open culture
  • Personal development opportunities
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Company Overview

EasyParcel as a whole is a web-based parcel consolidator and E-commerce shipping solutions provider, or to put it into simple words, we provide easy-access solution for delivery service bookings.

Established in June 2014, this company was formed with a mission in mind; that is to provide a simplified shipping platform where businesses could book any manner of consignment for delivery at prices they couldn't achieve themselves, backed up with the knowledge and expertise of an industry veteran (the Managing Director).

Even though we have now developed an efficient and user-friendly online booking system, our ethos is to keep the small business mentality and treat each customer with the time and care they deserve.

More than 50,000 people and businesses in Malaysia are using EasyParcel. Our platform allows you to book for delivery from multiple established courier companies in Malaysia and of course, at an affordable rate.

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Company Summary
EasyParcel Sdn. Bhd.
https://easyparcel.my/
51-100 employees
Logistics and Supply Chain
Like EasyParcel Sdn. Bhd.