Advanced Search
Jobseekers
Sign In
Sign Up
Search Jobs
Employers
Sign In
Sign Up
Learn More
Download app
User not logged in

Your Browser is Not Supported

To ensure jobstore run smoothly, please use the latest version of the following supported browsers:

Jobs in Malaysia   »   Jobs in Malaysia Malaysia   »   Complaint Handling Officer

Complaint Handling Officer

Malaysia Malaysia
Apply To This Position

 
Summary
T o be the technical and complaints expert within the department, ensuring that complaint handling standards across the team are at the required level.

Key Accountabilities
  • To manage and reduce reputational and financial risk by providing effective resolutions to complex customer complaints within strict deadlines collaborating with all relevant parts of the business.
  • Resolving significant problems affecting large customer groups or more complex individual cases. 
  • Maintain appropriate level of functional and technical expertise and knowledge of products, procedures, services and systems actively participating with team as necessary. 
  • To control the business quality to agreed standards of the Complaints Team. 
  • To act as a referral point for all areas of the business for more technical and complex complaints. 
  • To act as the contact point for the Financial Ombudsman for all parts of the business, including Directors and ensure that all FOS cases are managed within FSA/FOS deadlines. 
  • To be the main contact point for complaints with all Insurer Partners
 

Apply To This Position

Save for Later

Sharing is Caring

Know others who would be interested in this job?