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Jobs in Malaysia   »   Jobs in Johor Bahru   »   Customer Service jobs   »   Customer Service Executive (Cantonese and Mandarin Speaker)

Customer Service Executive (Cantonese and Mandarin Speaker)

Cyberjaya, Selangor
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Job Description:

  • To attend to all inbound and outbound calls and emails assigned within the stipulated timeline.
  • Maximizing opportunities to promote our services and products to consumers where required.
  • Identify and handle customer enquiries till completion, ensuring highest accuracy and customer satisfaction.
  • Possess strong ownership and responsibility to complete assigned tasks within the timeline.
  • To be a good participative team player in helping the team to achieve the overall KPI’s.
  • To manage internal and external customers with high respect while maintaining professionalism.
  • Ensure the data are accurate and reported timely to the superiors for KPI reporting.
    To carry out any ad-hoc special tasks assigned by the management.
  • Must be able to speak Cantonese and Mandarin

Job Requirement:

  • Candidate must possess Degree in any field. 
  • At least 3 year(s) of working experience in the related field is required for this position.
  • Must have experience in providing direct support to end-users either in customer service or corporate help desk are also encouraged to apply.
  • Experience in Contact Centre Management systems.
  • Excellent verbal and written communication skills in English and Bahasa Malaysia.
  • Possess own transport and willing to work at Cyberjaya, Selangor 
  • 3 full time 6 months contract position
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Company Overview

ProMICOM Services (M) Sdn Bhd was incorporated in June 2004 and the corporate entity is MICOM Computer Centre (MICOM). MICOM was established in 1987 and has over the years evolved from a fledgling IT products retailer and IT service provider to an organization that has the expertise and resources to support medium to large scale organizations, with critical IT infrastructure and application requirements including the outsourcing of IT/Non-IT professional resources and payroll solution.

Currently 90% of our clients are multinational companies and government agencies from various business segments such as oil and gas, semiconductors, chemical, power, manufacturing, telecommunication and education.

Driven by a strong technical team, we strive continuously to provide high quality and advanced technological products, professional services and training to meet the constantly evolving and demanding needs of corporations.

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Company Summary
201-500 employees
Human Resources Management
Job Openings
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