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Jobs in Malaysia   »   Jobs in Kuala Lumpur   »   Information Technology jobs   »   Japanese Speaker - IT Support

Japanese Speaker - IT Support

Kuala Lumpur
  • Serve as first point of contact for customers seeking technical assistance
  • Provide technical support for incoming queries
  • Assist customers in resolving technical issues by providing the best solutions
  • Perform remote troubleshooting through diagnostic techniques 
  • Walk the customer through the problem-solving process 
  • Escalate unresolved issues to the next level of support personnel 
  • Provide accurate information on IT products or services 
  • Record events and problems and their resolution in logs 
  • Follow-up and update customer status and information 
  • Pass on any feedback or suggestions by customers to the appropriate internal team 

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