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Jobs in Malaysia   »   Jobs in Kota Kinabalu   »   Customer Service jobs   »   Showroom Manager

Showroom Manager

Kota Kinabalu

General Summary


The Showroom Manager is primarily responsible for managing and executing the showroom operations. The role reports directly to the Senior Customer Service Manager. This person will also be expected to manage and administer the showroom upkeep and property maintenance.


Principal Responsibilities


  • Deliver world class customer service and ensure customers' satisfaction at all time
  • Ensure systems are operating efficiently and improve quality of customer service by analyzing problems and creating effective solutions
  • Train staff on proper procedures for implementation
  • Manage employees in order to provide excellent customer service while maintaining corporate efficiencies
  • Ensure customer service standards are consistently maintained, especially in the areas of customer handling and waiting time
  • Ensure smooth coordination between supply chain, logistics and delivery vendors for Kota Kinabalu parcels delivery
  • Maintain and direct correct reporting systems for measurable data
  • Ensure operating strategies are consistent with company goals and objectives
  • Establish and maintain procedures for opening and closing cash drawer reconciliation.


Supervision of Others

All showroom employees.



Knowledge, Skills & Ability Requirements


  • Minimum of 5 years working experience in retail store operations/customer service, preferably in a supervisory level (Retail Manager, Store Manager, Showroom Manager, Branch Manager or Customer Service Manager)
  • Knowledgeable and experience in retail store operations/customer service
  • Customer-centric, proactive and analytical with strong sense of commitment towards highest standards of customer service level
  • Good communication and interpersonal skills
  • Proficient in the use of Microsoft Outlook, Excel, PowerPoint and Words.

Education Requirements


Candidate must possess at least a Diploma or Degree in Retail Management and Sales, Business Administration or any other related field.

Perks & Benefits 


  • Management Bonus
  • Medical Insurance
  • Optical & Dental Coverage
  • Product Training Certificate/Product Voucher
  • Transport and Parking Allowance
  • Personal Development Opportunities
  • 5-Day Work Week
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Company Overview

Melaleuca is one of the leading Health and Wellness companies in the world. We manufacture and distribute nutritional, pharmaceutical, personal care, facial care, home hygiene, and other wellness products and distribute them directly to the consumer through a full-service catalogue and Internet shopping system. We carefully craft products used every day with the highest standards of safety, health, and wellness in mind.

This revolutionary system is changing the way hundreds of thousands of people shop by eliminating middlemen and reducing marketing and distribution costs. This enables the company to spend more on research and high-quality, ecologically-sensible ingredients, while maintaining reasonable prices.

“To Enhance the Lives of Those We Touch by Helping People Reach Their Goals”

Melaleuca has firmly supported this mission statement since our humble beginning in 1985. Everything we accomplish is done with an eye toward promoting the physical, environmental, financial, and personal wellness of those around us. Our focus has always been on wellness. By manufacturing and selling effective, high quality, natural, health-oriented products we help people live more vibrant, healthier, and happier lives. When you walk through the doors at Melaleuca, you can feel it immediately.

This is The Wellness Company. We have achieved consistent and profitable growth with our annual revenue of $2 billion dollars. We now have over 4,000 employees and operations in 19 countries around the world. Melaleuca is positioned to grow even more rapidly in upcoming years.

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Company Summary
Melaleuca Southeast Asia (Malaysia) Sdn Bhd
101-200 employees
Consumer Products / FMCG
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