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Jobs in Malaysia   »   Jobs in Shah Alam   »   Customer Service jobs   »   Sales & Customer Service Executive

Sales & Customer Service Executive

Shah Alam

Job scope:

  • Conduct business acquisition from contacting customer to site visits, preparing, submitting quotations/tenders and following up.
  • Customer interface for inquiries, machine bookings, breakdown report etc.
  • Maintain and track records of customer inquiries and maintenance activities.
  • Collect and file all Equipment service report based on field technician work, if necessary communicate with customer on further follow up servicing as required.
  • Coordinate with Technical team on field service technician deployment to meet customer requests or planned maintenance.
  • Coordinate with technical team to ensure equipment going to customer sites are in fit for use conditions.
  • Coordination and arrange of transportation to deliver equipment to customer sites
  • Liaise with Accounting team on the tracking of equipments movement and payment from customer.
  • Coordination and arrange to get parts (foreign and local) to for internal or customer use to meet customer requirements.
  • Ensuring equipment PMA are renewed on time with JKKP.
  • Lead/Support Marketing & Sales events/exhibitions
  • Lead/Support e-Marketing activities, website upgrade/maintenance, social networking websites etc.

Qualifications & Requirements:

  • Minimum 2 years working experience in similar industry or equivalent is preferred. Fresh graduates are also encouraged to apply.
  • Certificate, Diploma or Degree in Business/Marketing or equivalent
  • Must have the energy and personality to meet and communicate to a wide spectrum of personalities with ease.
  • Have a non-exhausting desire to drive assigned projects ahead and have the ability to foresee/overcome challenges.
  • Ability to speak effectively and confidently before groups of customers or within the organization.
  • Good knowledge of Microsoft Office (Excel, Words, PowerPoint). Be able to do professional presentation slides and conduct presentations. 
  • Able to interact in Bahasa Malaysia and English. Chinese and its various dialects would be an added advantage.
  • Possess own vehicle and driving license class ‘D’ is preferred.
  • Applicants must be willing to work in Shah Alam but also willing to travel to various customer sites.

Perks & Benefits

  • Commission and bonus
  • Casual dress code
  • Regular team activities
  • Medical insurance
  • Personal leave
  • Open culture
  • Personal development opportunities
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Company Overview

Eastway Engineering Sdn. Bhd., established in 1982, has always focused on providing our customers with the best solutions needed in the area of Access Equipment whether it is for sales or rental. We are a dealer for many leading brands and have a comprehensive rental fleet that meets many of our customers’ needs. Over the years we have also expanded our product range to better serve our customer needs. These include being the sole distributor for Rite-Hite, Movexx and Taylor-Dunn products in Malaysia and other products such as scaffoldings and staging. Our company’s head office is located in Subang Permai Shah Alam, while our factory is located in Ijok. We have mobile teams that serve our customers all over Malaysia with the culture of meeting and exceeding our customers’ expectations. The next three to five years will be exciting times in the organization while we target to grow ourselves to be a respected leader in our industry.

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Company Summary
Eastway Engineering Sdn Bhd
26-50 employees
Heavy Industrial / Machinery
Eastway Engineering Sdn Bhd