Sales & Customer Service Executive

Job scope:

• Conduct business acquisition from contacting customer to site visits, preparing, submitting quotations/tenders and following up.
• Customer interface for inquiries, machine bookings, breakdown report etc.
• Maintain and track records of customer inquiries and maintenance activities.
• Collect and file all Equipment service report based on field technician work, if necessary communicate with customer on further follow up servicing as required.
• Coordinate with Technical team on field service technician deployment to meet customer requests or planned maintenance.
• Coordinate with technical team to ensure equipment going to customer sites are in fit for use conditions.
• Coordination and arrange of transportation to deliver equipment to customer sites
• Liaise with Accounting team on the tracking of equipments movement and payment from customer.
• Coordination and arrange to get parts (foreign and local) to for internal or customer use to meet customer requirements.
• Ensuring equipment PMA are renewed on time with JKKP.
• Lead/Support Marketing & Sales events/exhibitions
• Lead/Support e-Marketing activities, website upgrade/maintenance, social networking websites etc.

Qualifications & Requirements:

• Minimum 2 years working experience in similar industry or equivalent is preferred. Fresh graduates are also encouraged to apply.
• Certificate, Diploma or Degree in Business/Marketing or equivalent
• Must have the energy and personality to meet and communicate to a wide spectrum of personalities with ease.
• Have a non-exhausting desire to drive assigned projects ahead and have the ability to foresee/overcome challenges.
• Ability to speak effectively and confidently before groups of customers or within the organization.
• Good knowledge of Microsoft Office (Excel, Words, PowerPoint). Be able to do professional presentation slides and conduct presentations. 
• Able to interact in Bahasa Malaysia and English. Chinese and its various dialects would be an added advantage.
• Possess own vehicle and driving license class ‘D’ is preferred.
• Applicants must be willing to work in Shah Alam but also willing to travel to various customer sites.

Perks & Benefits

• Commission and bonus
• Casual dress code
• Regular team activities
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities