Advanced Search
User not logged in

Your Browser is Not Supported

To ensure jobstore run smoothly, please use the latest version of the following supported browsers:

Jobs in Malaysia   »   Jobs in Kuala Lumpur   »   PR / Media / Communications jobs   »   Associate, Consumer Affairs

Associate, Consumer Affairs

Kuala Lumpur

Essential Duties and Responsibilities:

This position is responsible to handle day-to-day operations of monitoring and responding to consumer feedback through various communication channels including social media.


Main deliverables:

  • Active in managing and creating social media content – exposure and experience in managing various social media platforms such as blogs, Facebook, Twitter etc. will be helpful.
  • Monitor the company’s website and social media pages.
  • Assist with the planning of campaign strategies to help drive traffic and engagement to the website and social media pages.
  • Keep up to date with any social media trends.
  • Track social media influencers.
  • Coordinate and execute various awareness campaigns utilising effective channels e.g. ATL, BTL, outdoor, online, events, PR and social media.
  • Analyse social media campaigns/performance reports to gather visitor data and determine efficacy and areas for social media campaign improvement.


  • Perform the day to day operations of complaints, feedback and enquiries received from consumers through various communication channels.
  • Attend to phone calls, email, walk-in and written complaints from consumers.
  • Capture and update the Consumer Management System accurately with the complaint details to manage consumer complaints, issues and resolutions.
  • Follow-up with the relevant stakeholders on consumer complaints until closure of the complaint.
  • Ensure compliance to the KPIs and timelines set on complaints management.
✱   This job post has expired   ✱

Sharing is Caring

Know others who would be interested in this job?

Company Summary