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Jobs in Malaysia   »   Jobs in Kuala Lumpur   »   PR / Media / Communications jobs   »   Associate, Consumer Affairs

Associate, Consumer Affairs

Kuala Lumpur
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Essential Duties and Responsibilities:

This position is responsible to handle day-to-day operations of monitoring and responding to consumer feedback through various communication channels including social media.

 

Main deliverables:

  • Active in managing and creating social media content – exposure and experience in managing various social media platforms such as blogs, Facebook, Twitter etc. will be helpful.
  • Monitor the company’s website and social media pages.
  • Assist with the planning of campaign strategies to help drive traffic and engagement to the website and social media pages.
  • Keep up to date with any social media trends.
  • Track social media influencers.
  • Coordinate and execute various awareness campaigns utilising effective channels e.g. ATL, BTL, outdoor, online, events, PR and social media.
  • Analyse social media campaigns/performance reports to gather visitor data and determine efficacy and areas for social media campaign improvement.

Others:

  • Perform the day to day operations of complaints, feedback and enquiries received from consumers through various communication channels.
  • Attend to phone calls, email, walk-in and written complaints from consumers.
  • Capture and update the Consumer Management System accurately with the complaint details to manage consumer complaints, issues and resolutions.
  • Follow-up with the relevant stakeholders on consumer complaints until closure of the complaint.
  • Ensure compliance to the KPIs and timelines set on complaints management.
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Company Overview
The Malaysian Aviation Commission (MAVCOM) was formally established on 1 March 2016 under the Malaysian Aviation Commission Act 2015 to regulate economic and commercial matters related to civil aviation in Malaysia. Our goal is to promote a commercially viable, consumer-oriented and resilient civil aviation industry which supports the nation’s economic growth.
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Company Summary
Malaysian Aviation Commission
Aerospace / Aviation / Airline