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Jobs in Malaysia   »   Jobs in Subang Jaya   »   Customer Service jobs   »   Customer Support Coordinator (Chinese Speaking)

Customer Support Coordinator (Chinese Speaking)

Usj 1

Responsibilities:

Monitor and update shipment status via phone call and email
Cargo tracing with transshipment port & port of discharge agents
Updates on latest flight schedule or information
Handle disputes or complaints with escalation to relevant parties for investigation
Verify shipment information for accounting purposes
Maintain close communication with customers in order processing, management and fulfillment
Liaise with suppliers pertaining to customer enquiries by phone, email, fax and web in a timely manner
Work closely with sales team, operations and warehouse or logistic support to provide timely delivery schedule and inventory control
Conduct data entry, maintain and complete updated records / data in related systems
To ensure that all required documentations are accurately prepared / processed for every shipment
To ensure accurate reports are drawn timely to meet internal & external needs
To provide general clerical, administrative coordinate and perform general administrative and operational support functions
Maintain systematic filing system, safe keeping of important documents and ensure confidentiality
Continuously identify work process improvements and communicate to Supervisor or Manager
Other ad-hoc task as assigned by superior / management from time to time


Requirements:

SPM /STPM or equivalent
Minimum 1 year experience in a similar capacity
Proficiency in Written and Spoken Chinese and English
Proficient in Microsoft Excel
Telephone Etiquette, Good Typing skills, Good Communication and Interpersonal skills
Problem Solving, Proactive, Diligent and Ability to Work Independently
Experience in logistic/courier industry not required
Applicants must be willing to work in Subang Jaya
No travelling required


Perks & Benefits

  • Regular team activities
  • Company trips
  • Personal development opportunities
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Company Overview

ADS is the trading name of ADS International Express Sdn Bhd. ADS is an established Malaysian based logistics company & licensed courier provider and we work closely with world leading airlines, partners and logistics companies both from the Far East and European countries. We specialize in airfreight forwarding, international door to door courier delivery, trucking, warehouse facilities, distribution, order fulfillments, cargo insurance and strategic consultation. We value strong relationship building with our partners and clients, and all members of the company take pride in what we do and are always prepared and committed in adopting hands-on approach in our day to day work providing personalized service to our customers.

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Company Summary
ADS International Express Sdn Bhd
www.ads-intl.com
26-50 employees
Transportation / Logistics