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Jobs in Malaysia   »   Jobs in Puchong   »   Information Technology jobs   »   Software Support Engineer

Software Support Engineer



  • Bachelor's degree in information Systemes, Computer Science or equivalent.
  • Fresh Grads are also encouraged to apply. 
  • Customer support experience in IT industry.
  • Mature, self-motivated, and professional with excellentt customer service skills.
  • Strong analyticacl and problem solving skills
  • Excellent communication skills ( orals and written) 
  • Able to converse in both Mandarin and English as an added advantage
  • Ability to work independently as well follow direction and best practices in a fast paced enviroment.
  • Abitlity to learn new technologies quickly
  • Attention to detail and ability to multitask.


  • Provide superior first line responsem acknowledgement and routing/resolution for customers requiring assistance with software related issues and questions.
  • Investigate and escalate issues based on a detailed knowledge and understanding of our software applications.
  • Assits with testing new technology and provide feedback to project teams
  • Provides occasional after hour on call support per on call policies. 

  • Compassionate, Paternity, Marriage leave
  • Maternity Gratutiy Payment
  • Hospitalization, Personal Accident and Disablement Insurance
  • Optical and business attire allowance 
  • Dental benefit, Travelling, Parking & Gym memebership
  • Other benefits include EPF & Socso, Medical, Yearly bonus 
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Company Overview
Company Overview WHO WE ARE Silverstream Technology Sdn Bhd has been operating since 1998 and offer our services to design and develop customized software programs related to a vast variety of fields. Therefore, with an experience of over 19 years, our competent and skilled team members can fulfill the requirements of different clients exhibiting commendable efficiency and expertise. WHO DO WE SERVE We serve a wide variety of clients with different backgrounds. Our experienced team can develop software applications for various industries and fulfill their specific demands. Mostly, our clients belong to the fields of telecommunications, broadcasting, advertising, and financial institutes. We can cater to the demands of other organizations and businesses as well. In addition, we cater to both local as well as international clients. Silverstream Technology also has its clients with branches in a few other countries including Cambodia, Singapore and Indonesia. Moreover, we also have a database of extremely satisfied customers in Thailand, China and Philippines. Our network will keep expanding with the growing success of the company. HOW DO WE PERFORM Our clients will find our performance to be extremely satisfying. Our approach involves understanding and fulfilling the particular demands of each client. Our team comes up with customized solutions in order to cater to the demands of different types of clients. Our endeavors revolve around providing solutions to business organizations and industries by making the optimum use of advanced technology and efficiency. In this way, we are able to place your organization or business in the front line in the field of Information Technology which is the most rapidly advancing industry in the present-day world. Read More > Why join us? We commit to a friendly and professional work environment. We provide opportunities for career advancement within the company. We provide training to develop skill and knowledge among our employees. Company SnapshotRegistration No. 1038163-T IndustryComputer/Information Technology (Software)Website Telephone No.0380523608Company Size1 - 50 EmployeesWorking HoursRegular hours, Mondays - FridaysDress CodeCasual (e.g. T-shirts)BenefitsMedical, Dental, Sports (e.g. Gym), Parking, Vision Spoken LanguageEnglish
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Company Summary
Computer / IT (Misc)