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Jobs in Malaysia   »   Jobs in Bandar Baru Bangi   »   Customer Service jobs   »   Customer Care Assistant

Customer Care Assistant

Bandar Baru Bangi

Job Responsibilities :

  • To welcome and greet the patient upon arrival, complete paperwork, and help maintain an effective hospital.
  • Ability to work with customers to resolve inquiries.
  • Answer incoming calls, assist customers with a variety of product issues while also building trust with the client.
  • To do registration and admission of patients through the system.
  • To advice patients on the hospital charges and methods of payment (deposit) and coverage of guaranteed letter.
  • If payment is classified under self-pay, to ensure that sufficient deposits is collected either by cash or credit card.
  • Any guaranteed letter must ensure that the company has a credit facility with the hospital (To check with BD department).
  • To arrange bed for the respective patient for admission.
  • To check and arrange Guaranteed Letter and other documents received for any operations scheduled.
  • To make appointment for patients and update any changes in appointment accordingly and in a timely manner.
  • Provide troubleshooting assistance to customers.
  • Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals.
  • Maintain a high level of world class customer service/professionalism to a wide range of customers.
  • Recommend products that best suit the customer.

Job Requirements :

  • Diploma holder in any related field.
  • Related working experience will be added advantage.
  • Willing to work shift hours.
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Company Overview

An-Nur Specialist Hospital (ANSH) is wholly owned by Medic IG Holdings Sdn Bhd. It is a 33-bedded hospital which started its outpatient department in September 2005 and operated fully in February, 2006. Equipped with an emergency unit, operating theatre, labour rooms, laboratory,diagnostic imaging facilities including x-ray, CT Scan, Mammogram and others. This hospital provides exceptional quality yet affordable healthcare for the fast-growing town of Bandar Baru Bangi and the surrounding areas such as Putrajaya, Serdang, Nilai, Kajang, Bandar Seri Putra and Bandar Bukit Mahkota. The overall aim is to construct a facility to consolidate the primary, secondary and tertiary health services within a hospital facility with a strong emphasis on speciality and sub speciality integration. Our priority is to provide exceptional quality, cost-effective healthcare, strengthened by excellence in primary, secondary and tertiary medical services.

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Company Summary
Hospital Pakar An-Nur Hasanah Sdn Bhd
201-500 employees
Healthcare / Medical
Like Hospital Pakar An-Nur Hasanah Sdn Bhd