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Jobs in Malaysia   »   Jobs in Petaling Jaya   »   Information Technology jobs   »   CUSTOMER SERVICE ENGINEER (CANTONESE SPEAKER)

CUSTOMER SERVICE ENGINEER (CANTONESE SPEAKER)

Petaling Jaya

Responsibilities:

  • You will provide premium customer services to clients via telephone, email, fax, social media apps and remote dial-in.
  • You will be the second level troubleshooting for customers.
  • Escalate unresolved issue to third level, product principle or 3rd parties.
  • Track, route and redirecting problems to correct department or person.
  • To assigns case to the Field Support engineer and coordinate with Logistic for part requisition.
  • Monitor and follow up the issue until resolved.
  • Update all information into CRM, client web portal, asset management system and etc.
  • Assist, guide and coach the Asst CSE or CSE (Call Center).
  • Any other duties as instructed by the Reporting Oficer or the Management.

Requirements:

  • Possess at least a Diploma / Degree in IT or Computer Science/ Computer Engineering with minimum 1 year working experience in the related environment.
  • Fluent in Bahasa Malaysia, English is essential.
  • Able to speak in Cantonese is an added advantage.
  • Fresh Graduates are welcome to apply.
  • Willing to work based on shift roaster.
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Company Overview

STRATEQ is a leading Technology Enabler providing empowering solutions through smart partnerships. Combining unparallel domain expertise and comprehensive experience for a broad scope of industries, Strateq focuses on helping its clients to maximize the potential of their IT investment.
 
As an internationally recognized technology provider, Strateq’s business engagement ranges from developing customized ICT solutions in the areas of manufacturing, financial accounting systems, integrated hospitals information systems, Networking, IT infrastructure, Data Centre & Business Continuity Services to Oil & Gas industries.
 
In line with our business expansion, we continuously look for ambitious and motivated individuals who will share our credo and passion and who aspire to go beyond expectations to join our Strateq family and experience our excellence-driven culture.
 

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Company Summary
STRATEQ GROUP
http://www.strateqgrp.com/
501-1000 employees
Information Technology
STRATEQ GROUP
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