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Jobs in Malaysia   »   Jobs in Batu Ferringhi   »   F&B / Tourism / Hospitality jobs   »   Duty Manager, Guest Relations Manager & Front Office Assistant

Duty Manager, Guest Relations Manager & Front Office Assistant

Batu Ferringhi

Duties And Responsibilities:

  • Ensure proper and efficient of the Front office team to provides personalized guest services such as check in and check out; secretarial work; food & beverage; housekeeping; concierge services, etc.
  • Ensure that the established quality standard and a high level of work performance are maintained.
  • Ensure that policies, procedures and rules are clearly understood and followed through.
  • Meets up with guest regularly to obtain feedback on ways to improve the hotel’s services and facilities.
  • Inspects all guest suites to ensure that all suites are in good condition and special set up have been delivered, amenities are placed in guest suites and suite is properly presented to standards and ready for occupation.
  • Attends to special needs and requirements of all Guest.
  • Coordinates and liaise closely with Housekeeping Department and Food & Beverage Department on set up of suites amenities.
  • Inspects all guest suites to ensure that all suites are in good condition and special set up have been delivered, amenities are placed in guest suites and suite is properly presented to standards and ready for occupation.
  • Must have knowledge of all suites categories amenities and suite rates.
  • Must be aware of facilities, activities, functions and promotions in the Hotel.
  • Must be familiar with local areas, places of interest, tours available, etc.
  • Must be able to project courtesy and hospitality.
  • Familiar with all front desk back up procedures, in the event that any front office equipment malfunction.
  • Assumes other duties assigned by the Rooms Operations Manager

 

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Company Overview

The beautifully restored Lone Pine Hotel is a wonderful retreat for those who seek privacy amongst an idyllic setting. Established since 1948, this delightful sanctuary was the first hotel on Batu Ferringhi beach, and today retains much of its old world charm, a wonderful hideaway to escape to from the hustle and bustle of the city. The Lone Pine is the only boutique hotel along the coastline, with most of its 90 guestrooms facing the sea and shaded by a veil of lofty casuarina trees. Famous for its view of the sunset, it remains a perennial favourite for locals and visitors alike.

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Company Summary
Lone Pine Hotel
http://www.lonepine.com.my/
101-200 employees
Hotel / Hospitality