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Jobs in Malaysia   »   Jobs in Kuala Lumpur   »   Retail Operations Manager

Retail Operations Manager

Kuala Lumpur



  • Responsible for the day-to-day regional outlet operations business activities.
  • Sustain business relationships.
  • Yield management and cost control to maximize income for the Company to an agreed annual target.
  • Building strong customer relationship to ensure customer retention.
  • To handle and resolve customer (landlord and parkers) complaints.
  • Conduct human capital planning and supervisor to ensure manning efficiency and effectiveness.
  • Supervision of staff’s performance in accordance with company policies and procedures.
  • Plan and conduct training for operational staff on every quarter.
  • Sustain and ensure retail outlet’s image and staff appearance comply with the
  • Company pre-set / determined policies.
  • Responsible for audit control process and continuous improvement for outlet operations.
  • To ensure retail outlet operation adherence in accordance to Quality Management System Process for zero non-compliance.
  • Review and improve the related work process and procedures.



Pre-requisites Requirement:

  • At least 8 years of full-time experience in service operations such as retail, F&B, etc.
  • Hands-on experience project management skills are expected.
  • Considerable skill in negotiating issues and resolving problems.
  • Strong leadership with team building charisma and able to deal with diversity, pressure and challenges.
  • Considerable skill in effective verbal and written communications and skills in presenting ideas and proposal to targeted group.

Perks & Benefits

  • Commission and bonus
  • Allowance (travel stipends, transportation, etc.)
  • Medical insurance
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Company Overview

SECURE PARKING CORPORATION SDN BHD was formed in January 1996. Our objective is to provide the Malaysian property owners with world-class parking management services supported by the implementation of world-class technologies based on the Secure Parking International System and Approach, which is now ISO 9001: 2008 certified. Having a career at Secure Parking prepares you not only to have a rewarding career but also to further develop your skills and talent. At Secure Parking, we have a culture of growing our people to manage and lead the business. We offer fantastic career opportunities for bright aspiring individuals with outstanding qualities with capabilities and for those who wish to excel in their careers. A bright career path is plan for you when you join us and every effort is made to ensure a challenging and enriching career for you.

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Company Summary
Secure Parking Corporation Sdn Bhd
201-500 employees
Management Consultancy / Service