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Jobs in Malaysia   »   Jobs in Port Klang   »   Customer Service jobs   »   Product Support Executive (CUSTOMER SERVICE)

Product Support Executive (CUSTOMER SERVICE)

Port Klang

Reports to Head Of Innovation

Job Responsibility
- Become an expert on all innovation product. Guru.
- Tech Communication/Support - email, telephone , Skype, with both lients/retailers and end users.

– Tech trouble shooting/support.
- Conclude service support in a timely and professional manner.
- Utilising and updating CRM database and VOIP telephone systems.
- Keeping all involved parties in the picture and with regular updates, until concluded.
- Creating and communicating service and product performanve levels reports.
- Managing spare parts store.
- Overseeing spare parts distribution/logistics.
- Always striving to have service levels that are deemed as excellent.
- Pompting and overseeing successful ‘third party’ service calss/visits.
- Utilization of Microsoft Office Products – specifically excel.
- Passionate about customer service and achieving excellent standard.

– Go the extra mile.
- Utilize ERP system.
Key Competencies

- Result Oriented – driven.
- Focused and organized.
- Experience in dealing with both commercial and domestic clients.
- Planning and project management.
- Engineering background (added advantage).
- Fluent in Chinese Mandarin, English.
- Proactive thinker – thinking outside the box, without guidance and support, where necessary.
- Diverse, creative thinker.
- Team player - motivate.
- Able to use all Microsoft Office systems.
- Reliable, trustworthy.

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Company Overview

BSSB is a British owned and run, Malaysian based volume manufacturer of leather and fabric beds and dining chairs that supplies some of the leading brands within focused markets for retail and contract furniture today. BSSB was established in 1999 in Malaysia to fulfil demand requirements for well designed British manufacture with a lower cost centre and volume capacity. From this initial concept BSSB developed into a specialist manufacturer of upholstered beds and dining chairs to supply the UK retail and contract market. In 2002-2006 BSSB expanded into the Spanish, South African and Taiwanese markets. In 2008-2010 BSSB has and continues to establish expansion into other key market bases such as Australia, USA, and Japan along with other parts of Europe and Asia.

COMPANY GOALS BSSB has built up a solid reputation for quality furniture manufacture and has supplied most of its customers for years with value and successfully developed designs. These designs have to lead to the no.1 retailer, manufacturer and wholesaler shop floor profit returns and these successes have then been maintained through our commitment to relationship building, customer and market understanding. Our aim at BSSB is to continue this legacy and continue to produce high-quality products, tailored to our customer needs at affordable prices, creating what we hope to be the perfect formula for a winning team. We look forward to you becoming a part of this goal.

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Company Summary
BSSB Leather & Fabric Chairs Sdn Bhd
201-500 employees
Manufacturing / Production
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