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Jobs in Malaysia   »   Jobs in Pulau Pinang   »   Field Operations Manager

Field Operations Manager

Pulau Pinang

Your responsibilities would be to:

Guide Nutrition Executive (NE) in planning the most efficient coverage of Contacts in his/her area by ensuring thorough identification and classification of potential Healthcare Professionals (HCP) according to type, importance and location and setting down the coverage of these HCP into an efficient master schedule

Synthesize key facts and figures of the area and key contact relationships to identify business opportunities for consolidation and improvement, and thus develop, execute, review and reformulate action plans that identify objectives, set the strategies and budget foreseeable operational expenses to achieve region objectives with compliance to the WHO and National Code and Nestlé guidelines

Ensure timely collation of scheduled plans and reports on  call rates, call reach, Business achievements, usage and acceptance of products and literature/detailing aids, so as to provide feedback on problems and opportunities and take appropriate measures to capitalize or rectify the situation

Motivate, coach, guide and evaluate NE performance by validating the effectiveness of programs on detailing skills, product knowledge and presentation skills so as to recognize positive performance and feedback on areas requiring improvements

Conduct regular market visit on competitor activities , launch of new products, communication materials, SKU’s, competitive pricing, field strength, and territory coverage to provide Management with information to improve the 'Competitive Gap vs Competition'.

Identify and build long term strategic relationships and partnerships with key contacts and support staff

You must have the following:

3-5 years’ working experience in Healthcare or Pharma industry

Solid experience in managing a team of field operations staff

Possess good understanding of the Healthcare Professional landscape (Government & Private, hospitals & GPs) in the territory assigned

Highly mobile and willing to travel

Other attributes that we are looking for:

Strong communicator – able to articulate a well-developed point of view

Relationship orientation - ability to build strong, sustainable relationships

Ability to influence with integrity

Solid organizational, planning and analysis skills


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